Tam Le Email & Phone Number

Hanoi Capital Region

Tek Experts is a leading global provider of specialized technical support services. The company operates a follow-the-sun model that transcends borders, languages, and time zones. Tek Experts has a strong partnership with Microsoft and is recognized as a Microsoft Gold Certified Partner, which indicates their expertise and capabilities in delivering Microsoft-based solutions and services.- Address high-priority customer escalation needs, for critical and high-visibility problems impacting Microsoft’s strategic Premier customers and Partners- Triage incident service requests by inbound and outbound phone calls, email or web portal as a point of contact- Assign the incident to the appropriate severity level, category, priority, team, and engineer- Collaborate with multiple teams and manage the lifecycle of the incident until resolution

- Deliver engaging and effective English language lessons, covering reading, writing, listening, andspeaking skills for students in various ages- Design and develop English language curricula and lesson plans tailored to different levels andstudent needs- Administer assessments and exams to evaluate students' language proficiency and track theirprogress

CMC Global is a member of CMC Corporation with an aspiration to bring ICT products, solutions, and services of Vietnam to the international market.- Conducted market research to define market penetration strategies (foreign market & IT outsourcing products).- Managed and reviewed internal sales process compliance- Built and strengthened client relationships- Maintained accurate client records, kept track of any contract updates and renewals

Hanoi Capital Region

LitExtension is the world #1 shopping cart migration expert for merchants and eCommerce experts. Founded in 2011, LitExtension have delivered 200,000+ successful migrations for 100,000+ customers worldwide. - Responded to customer queries in a prompt and accurate way, via meeting, email or chat to ensure the customers satisfaction- Had an understanding of customers' pain points and personalize the sales pitch to sell our solution- Updated our internal databases with information about technical issues and useful discussions with customers- Collaborated closely with other teams to follow up with customers to ensure their technical issues are resolved

Bachelor Of Arts - Ba, English Language And Literature, General

Education record