Le Thi Thu Truc Email & Phone Number

Bangkok, Bangkok City, Thailand

Main responsibilities:- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures- Provide excellent support experience to customers via Omni channels.- Identify customer’s needs, researching any existing issue in order to provide strategic solutions that will best address customer’s needs while ensuring that any existing confusion is clarified.- Build sustainable relationships and engage customers by taking the extra mile.- Ensure the first contact resolution and effective follow-up with Services partners and internal departments to ensure case closure in accordance with our service standards.- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.- Keep updating the knowledge and latest process using relevant resourses- Accept the client’s feedback and take action.- Maintain a positive vibe within the team.

Ho Chi Minh City, Vietnam

- Assist in the creation, implementation of Timezone Vietnam Training plan- Initiate, coordinate, deliver, and follow up on all training activities within Operation Department- Training new Center Manager and new Supervisor based on TEED Values. Supporting to set up new branch and dealing with any issues may cause during this time.- Update and maintain accurate records of training activities and participant information.- Assist with the implementation of new policies, procedures and standards.- At club level: To project a professional, positive image of the department and company through courteous service always.- Ensure the center is being operated in a high quality and safe standard daily.- Manage the Human Resources functions such as hiring, interviewing, training, employee counseling, disciplinary action, performance review, and payroll and leave administration at the Club Level effectively and accurately.- Monitor inventory, place orders, and manage the Club Budget effectively by keeping all the Club expenses within the Budget approved.

Ho Chi Minh City

Responsible for the efficient and profitable running of the store, including staff supervision. Conduct staff training to ensure all staff are proficient in company systems and standards such as customer service, product knowledge, center presentation and operating the point of sale systemRESPONSIBILITIES_Greet and provide excellent service to all Guests_Supervise staff in accordance with company policy_Complete and cost weekly staff rosters_Complete all applicable tasks on the “Daily Duties Checklist”, “Timezone Tour” and “Daily Duties Log Book”_Ensure stock levels and merchandising are in accordance with company policy_Ensure that company property is protected from destruction or damage by staff or Guests_Liaise with local businesses, community and sporting groups_Actively promote the center within the local area_Comply with the Code of Ethics_Reconcile all cashier takings and monies_Enforce the correct banking procedure of all monies by all center staff_Quickly and accurately complete all applicable tasks on the “Store Work Schedule Index” when required_Accurately complete all paperwork in a neat and timely manner_Lead the store team by example, in a hands-on manner_Coordinate all aspects of a project including client relations, developing project budgets and scope of work, permit acquisition, and working with a project team to carry out feasibility assessment, concept development, and design and construction management_Coach staff in all aspects of company systems and operations including customer service standards and product /center presentation_Ensure efficient use of budgeted hours for CS staff and Managers_Ensure that the correct caliber of staff is recruited_Ensure that Timezone promotions are clearly communicated to staff and Guests_Working with with Landlords for operation during business hours_Continuously examines administrative effectiveness and seeks better procedures_Making the checklist for opening the new brands

Ho Chi Minh City

- To project a professional, positive image of the department and company through courteous service at all times.- Manage Front desk Staff and ensure the best service is given to the members- Ensure the club is being operated in a high quality and safe standard on a daily basis by checking the facilities and equipment and supervising the arrangements for timely repairs- Handle incidents and / or problems which arise according to the company policy and in compliance with risk management.- Handle members’ enquiries and complaints according to the company policy in a professional manner- Follow up members’ feedback and complaints on an ongoing basis.- Achieve high customer satisfaction by communicating well, developing and maintaining a good relationship with all the members, non-members, the other team members as well as the outside vendors- Work closely with club service staff to ensure that all necessary follow up and policies are properly communicated.- Manage the Human Resources functions such as hiring, interviewing, training, employee counseling, disciplinary action, performance review, and payroll and leave administration at the Club Level effectively and accurately.- Monitor inventory, place orders and manage the Club Budget effectively by keeping all the Club expenses within the Budget approved.

Vietnam

- Providing information services to guests.- Registering for visitors.- Answering question.- Answering or transferring coming calls.- Directing guests appropriately.- Training for new staff.- Providing the highest quality of service to all members- Promptly address member concerns and inform to leadership when appropriate.- Listening to members and recommend options that best fit their needs- Handling guests’ complaints or directions.- Referring special cases of members and appealing to designated departments for further investigation. - Solving and following up them.- Record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Working with the others department: Member relations, Financial, etc.- Sending and receiving email and telexes.- Writing daily reports for supervisors and managers.- Responsibility about facilities and appliances at the center.- Processing payments and non-cash transactions.- Process routine financial business for members quickly and accurately- Managing petty cash.- Controlling and monitoring: inventory, stationary, contracts, first aid, towels...- Cross-selling and making referrals when appropriate.

Certificate, Secretary And Managing Office Certificate, Good

Bachelor'S Degree, Tourism And Hospitality Management, Credit

Activities and Societies: The second prize in “Hospitality Professional Staff Contact 2009”. By the organization of Hoa Sen University.