Collaborate with SME’s to design technical and soft skill in person, VILT, and on-demand courses using the ADDIE process.

• Utilize the ADDIE model to design and operationalize new career development center for adult learners in technology and digital careers• Customize learner journeys through on-demand e-learning content and weekly live virtual trainings• Launched experiential learning internships for mid-career adult learners seeking new careers in technology and digital roles

• Managed and facilitated professional development programming for over 400 entry-level to mid-career graduate professionals in data science and public policy careers• Provided one-on-one career coaching to assist learners in identifying professional strengths and goals• Achieved a 99% and above graduate employment rate across all programs by utilizing data-driven employer outreach strategy to build talent pipelines and increased employer information sessions by 76%, job postings by 55%, and employer accounts by 75% • Managed department communications including weekly newsletters, job placement reports, and event announcements • Managed CRM ensuring accuracy of over 10,000 accounts, uploading data, and tracking learner analytics for yearly report • Supervised two part-time employees, developed job aids, employee manual, and on-boarding process

• Led professional development curriculum and logistics for annual conferences of 160-4,000 participants • Project managed events, including budget and revenue forecasting, vendor selection, the coordination of over 100 volunteers, staffing plans, logistics, professional development training sessions, and participant communications. 100% of projects were completed on time and within budget• Developed global partnerships and launched first global conference in Doha, Qatar• Evaluated program effectiveness and participation satisfaction, presenting findings to executive board at annual meeting

• Advised a caseload of 285 customers on complex policies and procedures, ensuring degree compliance

• Designed and facilitated curriculum for weekly 5-month university course of 20 participants, on-boarding them to the university

• Created training taskforce to revamp employee on-boarding for seasonal 100 employees, leading to significant increase in employee satisfaction• Designed and conducted train the trainer workshops for 100 facilitators • Developed and presented leadership training curriculum for facilitators at bi-weekly meetings • Assisted with the organization of approximately 300 tutoring sessions per week, assessment data collection, facilitator observations, and tracking of learner journey plans in LMS• Supervised seasonal employees, offering performance feedback and mentorship

•Enhanced student learning through academic study skill development on topics such as time management, test anxiety, and procrastination•Individually coached students including those on SAP and probation•Engaged first-year students in study skill development through University 101 presentations•Used the Appreciative Advising Framework to foster relationships and capitalize on student strengths

• Designed new mentoring program for students who identified as neurodiverse• Trained 12 mentors on soft-skill development and DEI topics• Managed mentor matching, training, tracking, and events processes•Supervised Mentorship Coordinator Assistant

•Assisted with organization and implementation of six two-day orientation sessions of 1,000 participants each• Created and facilitated four-week employee on-boarding for 30 summer interns• Supervised summer interns, providing mentorship and performance feedback• Led employee on-boarding, recognition, and team building activities

•Led groups of 10-20 first year and transfer students through orientation including team building activities, course registration, campus resources, campus tours, and university traditions

•Prepared report on student use of the Tutorial Center•Provided office support to head administrative assistant•Organized materials for Chemistry graduate student orientation