Leticia Avalos Email & Phone Number

United States

United States

Chandler, Arizona

• Apply analytic techniques to complex data in order to make logical and effectively supported recommendations on cases for reporting to Financial Crimes Enforcement Network (FinCEN) and/or OFAC, and Council for Financial Activities Control (COAF) in Brazil;• Conduct an end-to-end and meticulous review of potential illegal or suspicious activity;• Complete a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries;• Assess customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts;• Document findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required;• Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations.

Chandler, Arizona, United States

• Review business accounts to determine their legitimacy, the legitimacy of the account holder, and the associated risks by performing investigations of both business and account holder.• Analyze account history and perform relevant research to effectively identify financial problems as well as take action on accounts in consultation with supervisor, other specialists, and Account Management team as required.• Prioritize accounts based upon risk exposure and perform in depth financial analysis including credit review of ‘at risk’ accounts.• Review large amounts of financial data, finding informed and innovative solutions to identify exposure, and build in depth financial reports and statistics.• Contact account holders to verify activity and mitigate loss as well as continually monitore cases and reports to identify trends and notify management of information gleaned from that activity.

Chandler, Az

• Perform investigative analysis of account activity to identify potentially fraudulent activity (based on fraud indicators).• Complete investigations using multiple resources including customer contact, contacting banks and credit card issuers as well as review documentation and analyze complex data in order to detect suspicious activity in a timely manner.• Work North and South American airline queues reviewing ticket purchases to identify possible fraudulent activity and escalate suspicious airline ticket purchases to respective airlines and credit card issuers. • Work independently and make sound business decisions on each case.

Chandler, Arizona, United States

• Answer inbound phone calls from customers and work to resolve their queries in real time. • Respond to customer inbound inquiries by phone and email in a call center environment. • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. • Help customer understand and navigate the PayPal site & product. • Deliver proven outstanding metrics: phone handle time, customer experience and NPS (net promoting score).• Research customer inquiries using the internal/external tools, master departmental and internal departmental systems, and be proficient in utilizing databases and software applications (Internet, Word, Power Point, Excel, Outlook). • Maintain and promote a positive attitude while meeting productivity goals. • Continually have initiative to take on additional responsibilities toward professional growth. • Perform all related duties as assigned.• Work independently and make sound business decisions.