Leticia Camacho Email & Phone Number

Texas, United States

Haltom, Tx

I currently provide users with over the phone and in person technology assistance. I document help desk ticket resolutions and escalate to other departments only when needed. My goal is to provide an uninterrupted learning environment for both students and teachers enhanced by technology. I ensure resolution by researching and resolving user issues promptly. I developed and maintained a professional relationship with a third party vendor used for warranty repairs. In addition, I also create knowledgebase articles for easy systematic directions for our users. Worked and repaired the following devices: Dell Latitude, Dell Chromebooks, Samsung Chrombooks, various Optiplex models, Surface Pro 3 & 4, iPad, iPad Air & 3. Worked with the following programs: AD Manager, Eduphoria, Microsoft 365 and applications, Exchange Management Console, Google Admin Panel and applications, Zendesk, Skyward, SCCM, & TeamViewer.

Grand Prairie, Tx

Campus site technician for Dubiski High School and School for the Highly Gifted. Managed campus one-to-one devices for both student and teachers. Managed multiple Mac labs. Guide and assist informational technology students with implementing and on-site help desk and repair lab environment. Worked primarily with implementing OSTicket, inventory, and management of student help desk. On call for major school events and out of state guest. Worked and repaired the following devices: MacBook Air, XPS, Dell Latitude, Dell Venue, various Optiplex models, Surface Pro 3 & 4, iPad Air & 3. Worked with the following programs: Eduphoria, Microsoft 365 and applications, KACE, OSTicket.

Provide and support various technology issues (hardware and software). Account assistance by phone, e-mail, remote desktop, Skype and in-person for GPISD admin staff, faculty, and students. Assist staff and visitors with connecting personal devices to the GPISD wireless network. Open, close & reassign tickets to the appropriate IT department. Create and update knowledge base articles in KACE. Train staff when needed on GPISD distributed devices. Experience troubleshooter with iPads, Macs, and PCs. Create and troubleshoot all employee and student accounts. Utilize AD manager to reset passwords and ensure computers, employees, and students are in the correct group. Experience with YouTube video conversions, assign printer rights, and reviewing camera footage. Familiar with all aspects of RDIF badges such as creating, assigning rights and granting printer/door access.Worked and repaired the following devices: MacBook Air, XPS, Dell Latitude, Dell Venue, various Optiplex models, Surface Pro 3 & 4, iPad Air & 3. Worked with the following programs: Microsoft Office 365, Microsoft Suite, KACE, AD Manager, Active Directory, Eduphoria, TEKS, Skyward, LSI, DS Control Point (security camera software), Entre (security badge software), Schlage System (security badge software), Apple GSX, InformaCast, Edmodo, Microsoft Office and applications.

Masters In Learning Technology, Information Technology

Bachelor'S Degree, Applied Performance And Technology Improvement

Associate Of Arts - Aa, 3.8

Personal Computer Support, Computer And Information Sciences And Support Services