Leticia Lima Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

Porto is the leading Insurance Company from Brazil with 12,3 million clients over the country. With the goal to double the health insurance members until 2025, all the team are working on projects to leverage the results of the company. I am responsible for an innovative program that aims at creating a comprehensive healthcare ecosystem that integrates partners and systems to provide to the members a seamless and integrated healthcare experience.Main projects:Intelligent Provider SearchDeveloping an intelligent mechanism to match health insurance members with optimal providers based on quality and cost.Care ManagementCreating a streamlined system to address daily challenges in the Care Management process.Symptom CheckerIntegrating a tool into the app to assist members in finding suitable healthcare providers based on their symptoms.

Dubai, United Arab Emirates

Nextcare is the leading Third Party Administrator for the insurance industry in the GCC & MENA region and a member of the renowned Allianz Group. I worked as a Product Owner for the Member Digital Solutions team, being responsible for the mobile and portal application with more than 4 million members under management. Our squad was located in UAE and Lebanon and we also led projects with Vietnam, China, Italy, Greece, Pakistan, Saudi Arabia, Morocco, Tunisia and Dublin. Main projects:NextGen ApplicationCollaborated with teams from different countries to revamp the application's architecture, enhancing user experience.Drug DeliveryA new feature that will allow members to order medications through the app for home delivery. I was accountable for understanding the requirements and business needs and creating the user stories for the team.China TPACustomized the mobile app for Allianz China, aligning with local rules and language.e-Health journeyImproved user experience through seamless integration of eHealth services (Teleconsultation, Symptom Checker, Provider Search).

Unimed is one of the largest Healthcare companies in Brazil, present in 83% of the national territory. Each day is a challenge and new projects are always coming up. I worked on the core mobile App to provide the best experience for our members.Main projects:My Plan AppI was responsible for building the new mobile APP, oversawing end-to-end product development and aligning stakeholders. I was also accountable for the product backlog prioritization and refinements, team alignment, definition of acceptance criteria and user stories and working with the designers to create the best experience for all members.Our team has 3 different third parties companies, working together to maximize the value of the app. Results achieved: 440.000 active users versus 11.800 for the previous APP. This engagement allows us to create new projects to improve the customer experience, such as facial recognition, online scheduling, digital refund and telemedicine, for instance.Online Scheduling:I worked with the squad and stakeholders to understand the real pain of the clinics in matters of scheduling and to create solutions that fit with their expectations, working for a good adherence of the tool by clinics and users.Results achieved: 890 clinics using the tool and 29500 scheduled appointments.Digital Refund: Introduced an efficient solution for online refund requests in 24 hours, continually enhancing user experience.

IBOPE is a famous Brazilian company of market research, opinion and policy. I've worked in the PMO being responsible to coach others projects analysts in the project management standards of the company.

I've worked as the Product Owner for the EHR - electronic health record system. Health Insurance companies, hospitals and clinics works with different thirdy parties and the challenge was to connect all of this systems. A lot of mapping process and detail user stories was needed and we work with consultants from Europe who had large experience in the field. It is still a working in progress in Brazil but at the time we were able to connect some partners with local Unimed hospitals.Other projects: Medicine and Materials, CRM.

Backend junior developer for Wellness system.

Specialization In It Project Management, Project Management, Information Technology

Bacharel Em Informática Biomédica, Health Information System

Activities and Societies: Internship in the Junior Enterprise of Biomedical Informatics, Scientific Initiation in the Department of Genetics