Leticia Rivera Email & Phone Number

Seattle, Washington, United States

* Spearheaded the project management, process design and improvement, and change management programs. * Led Agile transformation efforts to instill culture of continuous improvement across the organization. * Advocated for team and standards while ensuring stakeholders received needed support. * Supported strategy development and deployment efforts to keep alignment at all levels of organization. * Managed communications and updates to keep team and leaders informed on project… Show more * Spearheaded the project management, process design and improvement, and change management programs. * Led Agile transformation efforts to instill culture of continuous improvement across the organization. * Advocated for team and standards while ensuring stakeholders received needed support. * Supported strategy development and deployment efforts to keep alignment at all levels of organization. * Managed communications and updates to keep team and leaders informed on project needs and health. * Built and maintained vendor relationships to ensure organizational needs were being met. * Vetted project management and process management job candidates and evaluated performance. * Oversaw a portfolio of over 25 strategic, high-impact rotating initiatives. * Led configuration and rollout of work management system to better give senior leadership visibility and dashboard updates on major projects within organization. Show less

* Oversaw the process improvement team and ensured the portfolio of work aligned with organizational priorities. * Held team accountable to framework standards and monitored quality of work to support success of team. * Communicated with stakeholders to identify growth opportunities, solicit feedback, and implement solutions. * Managed incoming team members to help perform roles in a fast-paced, constantly changing environment. * Launched the road mapping of an operating system… Show more * Oversaw the process improvement team and ensured the portfolio of work aligned with organizational priorities. * Held team accountable to framework standards and monitored quality of work to support success of team. * Communicated with stakeholders to identify growth opportunities, solicit feedback, and implement solutions. * Managed incoming team members to help perform roles in a fast-paced, constantly changing environment. * Launched the road mapping of an operating system and onboarded leaders to help senior management align on goal setting and execution. * Created tools and training materials for rollout of the Entrepreneurial Operating System (EOS). * Oversaw employee and customer ideas funding program. Show less

* Validated and compiled a standard project playbook of must-have steps and documentation for process improvement and project management (ex., charter, scope, stakeholder assessments, workplans, current-state maps). * Improved and optimized processes and systems from initiation to close; managed and tracked scope, timelines, and deliverables; developed and evaluated appropriate measures and data to track performance and changes. * Created charters and led project lift-offs to align… Show more * Validated and compiled a standard project playbook of must-have steps and documentation for process improvement and project management (ex., charter, scope, stakeholder assessments, workplans, current-state maps). * Improved and optimized processes and systems from initiation to close; managed and tracked scope, timelines, and deliverables; developed and evaluated appropriate measures and data to track performance and changes. * Created charters and led project lift-offs to align leadership on purpose and scope. Facilitated resolution of competing priorities. * Educated staff and leaders on continuous improvement methodologies and tools to maximize productivity and effectiveness. * Established DMAIC as team improvement standard. * Led process improvement efforts that decreased contract execution time by 50%. * Mapped HR processes and needs to aid in selection of a new human resources management system. Show less

* Collaborated closely with leaders and process owners to define business cases, targets, and scope of projects and organization-wide improvement programs. * Identified stakeholders and potential impacts of large projects and programs to track dependencies and minimize potential risks. * Trained and coached business process specialists and new team members on process improvement and project management methodologies and best practices. * Conducted process design and improvement… Show more * Collaborated closely with leaders and process owners to define business cases, targets, and scope of projects and organization-wide improvement programs. * Identified stakeholders and potential impacts of large projects and programs to track dependencies and minimize potential risks. * Trained and coached business process specialists and new team members on process improvement and project management methodologies and best practices. * Conducted process design and improvement sessions to minimize waste, increase standardization of business practices, and improve business metrics. * Championed process effort and partnered with product, technology, strategy, and planning on a portfolio of interdependent projects to improve price across multiple business channels, enabling centralization of resources. Show less

Greater Seattle Area

* Created company-specific improvement and project management teaching modules and provided training to a team of 20+ with varying levels of process and project experience. * Led improvement and process design workshops with multichannel cross-functional impacts. * Coached team members through a transformation of buying teams and modeled how to turn teaching and simulations into measurable change, decreasing inspection and rework in the buying area by 40%.

Seattle

* Advised senior executives on organizational assessments, strategy development, and organization-wide strategy implementation; coached and influenced leaders on communication best practices and managing change. * Designed improvement modules, forms, and tools to fit the organization’s approach to Lean methodologies as well as designing and updating workflows / training materials for multiple medical software programs. * Led rapid process improvement workshops / Kaizen events with… Show more * Advised senior executives on organizational assessments, strategy development, and organization-wide strategy implementation; coached and influenced leaders on communication best practices and managing change. * Designed improvement modules, forms, and tools to fit the organization’s approach to Lean methodologies as well as designing and updating workflows / training materials for multiple medical software programs. * Led rapid process improvement workshops / Kaizen events with diverse groups and departments; consulted on projects with multiple geographically dispersed organizations. * Managed improvement project that distributed responsibilities of patient prescription refills, increasing medical provider job satisfaction from 46% to 82%. * Oversaw 5S organization and inventory control event that decreased monthly ordering costs by 23%. Show less

Master Of Business Administration (Mba)

Activities and Societies: Treasurer for Albers Graduate Student Association Attended the Professional MBA program while working full time.

Ba, Business Administration