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An accomplished operational excellence professional with extensive experience in strategy development, Agile / Lean transformations, and program management at a senior leadership level. Established capabilities in partnering with leaders and guiding teams into turning strategy into actionable tactics for the organization. Consistently delivering scalable solutions that meet and exceed client and company expectations. Leverages excellent communication, interpersonal, and problem-solving skills to collaborate with team members and achieve operational excellence. Serves as a key contributor to the long-term success of the organization.
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Director, Operational ExcellenceYpo Feb 2023 - Aug 2024Seattle, Washington, United States* Spearheaded the project management, process design and improvement, and change management programs. * Led Agile transformation efforts to instill culture of continuous improvement across the organization. * Advocated for team and standards while ensuring stakeholders received needed support. * Supported strategy development and deployment efforts to keep alignment at all levels of organization. * Managed communications and updates to keep team and leaders informed on project… Show more * Spearheaded the project management, process design and improvement, and change management programs. * Led Agile transformation efforts to instill culture of continuous improvement across the organization. * Advocated for team and standards while ensuring stakeholders received needed support. * Supported strategy development and deployment efforts to keep alignment at all levels of organization. * Managed communications and updates to keep team and leaders informed on project needs and health. * Built and maintained vendor relationships to ensure organizational needs were being met. * Vetted project management and process management job candidates and evaluated performance. * Oversaw a portfolio of over 25 strategic, high-impact rotating initiatives. * Led configuration and rollout of work management system to better give senior leadership visibility and dashboard updates on major projects within organization. Show less -
Senior Manager, Business Design And StrategyYpo Jan 2022 - Sep 2023* Oversaw the process improvement team and ensured the portfolio of work aligned with organizational priorities. * Held team accountable to framework standards and monitored quality of work to support success of team. * Communicated with stakeholders to identify growth opportunities, solicit feedback, and implement solutions. * Managed incoming team members to help perform roles in a fast-paced, constantly changing environment. * Launched the road mapping of an operating system… Show more * Oversaw the process improvement team and ensured the portfolio of work aligned with organizational priorities. * Held team accountable to framework standards and monitored quality of work to support success of team. * Communicated with stakeholders to identify growth opportunities, solicit feedback, and implement solutions. * Managed incoming team members to help perform roles in a fast-paced, constantly changing environment. * Launched the road mapping of an operating system and onboarded leaders to help senior management align on goal setting and execution. * Created tools and training materials for rollout of the Entrepreneurial Operating System (EOS). * Oversaw employee and customer ideas funding program. Show less -
Business Strategy And Design ManagerYpo Sep 2020 - Dec 2021* Validated and compiled a standard project playbook of must-have steps and documentation for process improvement and project management (ex., charter, scope, stakeholder assessments, workplans, current-state maps). * Improved and optimized processes and systems from initiation to close; managed and tracked scope, timelines, and deliverables; developed and evaluated appropriate measures and data to track performance and changes. * Created charters and led project lift-offs to align… Show more * Validated and compiled a standard project playbook of must-have steps and documentation for process improvement and project management (ex., charter, scope, stakeholder assessments, workplans, current-state maps). * Improved and optimized processes and systems from initiation to close; managed and tracked scope, timelines, and deliverables; developed and evaluated appropriate measures and data to track performance and changes. * Created charters and led project lift-offs to align leadership on purpose and scope. Facilitated resolution of competing priorities. * Educated staff and leaders on continuous improvement methodologies and tools to maximize productivity and effectiveness. * Established DMAIC as team improvement standard. * Led process improvement efforts that decreased contract execution time by 50%. * Mapped HR processes and needs to aid in selection of a new human resources management system. Show less -
Business Process Improvement ManagerNordstrom May 2018 - Jul 2020* Collaborated closely with leaders and process owners to define business cases, targets, and scope of projects and organization-wide improvement programs. * Identified stakeholders and potential impacts of large projects and programs to track dependencies and minimize potential risks. * Trained and coached business process specialists and new team members on process improvement and project management methodologies and best practices. * Conducted process design and improvement… Show more * Collaborated closely with leaders and process owners to define business cases, targets, and scope of projects and organization-wide improvement programs. * Identified stakeholders and potential impacts of large projects and programs to track dependencies and minimize potential risks. * Trained and coached business process specialists and new team members on process improvement and project management methodologies and best practices. * Conducted process design and improvement sessions to minimize waste, increase standardization of business practices, and improve business metrics. * Championed process effort and partnered with product, technology, strategy, and planning on a portfolio of interdependent projects to improve price across multiple business channels, enabling centralization of resources. Show less -
Business Process SpecialistNordstrom Apr 2017 - Apr 2018Greater Seattle Area* Created company-specific improvement and project management teaching modules and provided training to a team of 20+ with varying levels of process and project experience. * Led improvement and process design workshops with multichannel cross-functional impacts. * Coached team members through a transformation of buying teams and modeled how to turn teaching and simulations into measurable change, decreasing inspection and rework in the buying area by 40%. -
Process Improvement SpecialistNeighborcare Health Jul 2008 - Apr 2017Seattle* Advised senior executives on organizational assessments, strategy development, and organization-wide strategy implementation; coached and influenced leaders on communication best practices and managing change. * Designed improvement modules, forms, and tools to fit the organization’s approach to Lean methodologies as well as designing and updating workflows / training materials for multiple medical software programs. * Led rapid process improvement workshops / Kaizen events with… Show more * Advised senior executives on organizational assessments, strategy development, and organization-wide strategy implementation; coached and influenced leaders on communication best practices and managing change. * Designed improvement modules, forms, and tools to fit the organization’s approach to Lean methodologies as well as designing and updating workflows / training materials for multiple medical software programs. * Led rapid process improvement workshops / Kaizen events with diverse groups and departments; consulted on projects with multiple geographically dispersed organizations. * Managed improvement project that distributed responsibilities of patient prescription refills, increasing medical provider job satisfaction from 46% to 82%. * Oversaw 5S organization and inventory control event that decreased monthly ordering costs by 23%. Show less
Leticia Rivera Skills
Leticia Rivera Education Details
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Master Of Business Administration (Mba) -
Business Administration
Frequently Asked Questions about Leticia Rivera
What is Leticia Rivera's role at the current company?
Leticia Rivera's current role is Operational Excellence Professional with expertise in Agile/Lean transformations, strategy deployment, and program management. Passionate about delivering scalable solutions and driving organizational success..
What is Leticia Rivera's email address?
Leticia Rivera's email address is le****@****are.org
What schools did Leticia Rivera attend?
Leticia Rivera attended Seattle University, Uw Foster School Of Business.
What skills is Leticia Rivera known for?
Leticia Rivera has skills like Process Improvement, Project Management, Coaching, Healthcare Management, Leadership, Training, Change Management, Lean Thinking, Healthcare Information Technology, Customer Service, Program Development, Management.
Not the Leticia Rivera you were looking for?
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2resurrectionproject.org, gerbercollision.com
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1killeenisd.org
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Leticia R.
United States
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