Letícia Vasconcelos Email and Phone Number

Responsible for managing customer interactions, addressing inquiries, resolving issues, and building strong relationships.• Used strong communication and problem-solving skills to manage client inquiries, ensuring timely and effective resolution of issues, achieving customer satisfaction.• Analyzed client needs and delivered tailored solutions, using Salesforce to manage accounts and ensure accurate case handling.• Engaged with clients via email, understanding their requirements and providing proactive, customized solutions to drive satisfaction.• Contributed to the Ground Handling project, ensuring seamless client interactions and supporting efficient processes at the Budapest Liszt Ferenc Airport, resulting in high customer retention and loyalty.

Responsible for building and maintaining customer relationships, generating sales leads, achieving outbound marketing targets through a deep understanding of the product, and collected and analyzed sales data to inform strategic decision-making.• Ensure timely and personalized follow-up engagements by managing records of leads and prospects on the CRM system.• Optimize resource allocation by effectively researching and qualifying leads using LinkedIn and sales engagement tools, based on their potential to convert into customers.• Build strong initial connections with prospects by assisting with copywriting for targeted prospecting emails.• Contribute to the growth of the customer base through outbound lead generation, utilizing LinkedIn and email.• Provide valuable insights for decision-making and optimize sales and marketing strategies by gathering and analyzing sales data, creating presentations, and utilizing Excel dashboards.• Enhance the efficiency and effectiveness of the prospecting process by implementing a structured prospecting sequence on a sales management tool.• Assist the sales team with future follow-up and accountability by taking detailed notes during sales meetings using Notion.Hiring Keywords: B2B Sales, CRM (Customer Relationship Management), Outbound Marketing, Copywriting, Sales and Marketing KPIs

Responsible for prospecting, qualifying leads, and generating valuable opportunities for the sales team. Directly contributed to the sales team's success by enabling them to concentrate on closing deals and driving business growth.• Facilitated the prioritization and effective communication with prospects by managing lead information on Salesforce.• Created new sales opportunities through proactive outbound prospecting, using LinkedIn, phone, and email channels.• Optimized resource allocation by prioritizing leads based on their conversion potential through effective lead qualification.• Refined sales process and optimized lead generation by providing suggestions for improvement strategies.Hiring Keywords: Sales Engagement Tools, CRM (Customer Relationship Management), B2B Sales, Salesforce, Outbound Sales, Appointment Setting

Responsible for providing administrative and organizational support to project managers and project teams, ensuring the smooth and efficient execution of projects.• Ensured well-documentation and organization of project planning by providing support to project planning processes.• Kept all stakeholders informed about important discussions and decisions during project meetings through taking notes on project meetings.• Monitored all project information and facilitated smooth project execution by preparing project documentations on Microsoft Excel, PowerPoint and Word.• Promoted communication within the project team and encouraged collaborative brainstorming of innovative ideas by actively participating in internal alignment meetings.Hiring Keywords:Microsoft Office Suite (Word, Excel, PowerPoint), Administrative Support, Multitasking, Trello, Asana

Responsible for building and maintaining strong relationships with existing clients to ensure customer satisfaction and maximize business opportunities.• Ensure timely and appropriate follow-up with leads and have a clear understanding of their process in the sales pipeline by tracking and managing lead communication history on the CRM system.• Provide customized solutions and maximize customer satisfaction through building and maintaining relationships with key accounts.• Provide customized and valuable solutions that address the clients' needs by elaborating on project proposals and leading negotiation meetings.• Ensure effective communication and alignment between the client's needs and project objectives by elaborating the project planning alongside the project manager.Hiring Keywords:CRM (Customer Relationship Management), Upselling, Cross-Selling, Negotiation, Customer Service, Account Management

Responsible for ensuring the projects align with organizational goals and optimizing processes for successful outcomes by providing organizations with expert advice, guidance, and support in project planning, execution, and management.• Responsible for the optimization of marketing spends and improvement of the client's market positioning by conducting market analysis and leading the development and implementation of strategic marketing projects.• Enhance operational efficiency and the organization's financial performance by developing and implementing financial and management projects.• Ensure the expansion of the client base by generating business opportunities for the organization through participating in the internal active prospecting project.Hiring Keywords:Agile Methodologies, Design Thinking, Power BI, Microsoft Office Suite (Word, Excel, PowerPoint)