Letisha G. Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

New York, New York, United States

• Create engaging customer service interaction in order to increase conversion rate
• Manage the execution of creative visual displays (windows, styling and product placement) in a $10m flagship location (20+ employees)
• Analyze sales data to ensure week on week increase to LY performance
• Oversee weekly (monthly) visual and operational planning to maintain the profitability of the business
• Manage sales floor during peak business hours (performance management of sales team and customer relations)
• Coordinate and lead meetings for management and sales staff (Led customer service workshop that increased monthly Mystery Shop scores from 60% to 90% within three months)

Greater New York City Area

• Created inspiring visual displays in order to drive business
• Coached and developed visual merchandising candidates for New York City flagship and Los Angeles locations

Greater New York City Area

• Provided exceptional direct and indirect customer service interaction (through product placement, fit, fabric knowledge, and personal styling)
• Maintained optimal upkeep of sales floor and stock areas
• Assisted visual merchandising team with creative displays and product placement
• Articulated constructive and professional feedback to sales ambassadors and department managers

NYC

• Ensuring a positive and sincere customer service experience
• Utilize company reports to analyze business trends
• Recruiting, training and development of sales team
• Developing new systems and processes for daily operations
• Accountable for sales, service and loss prevention
• Creating an environment that inspires, motivates and strengthens team work and communication

Greater New York City Area

Greater New York City Area

West Village

• As the Operations Supervisor I oversee the operations, loss prevention and receiving activities of the store. I work to support the management team in creating a store environment that fosters creativity and inspires.
• Key holder
• Provide excellent customer service experiences
• Supervising the sales floor during peak business hours
• Weekly scheduling and department meetings
• Work closely with the team to lower store shrink

NY, New York

• As the Merchandise Team Lead I am responsible for all women’s apparel and accessories. I aid the Assistant and Store Merchandisers to create visually appealing displays for the store’s mannequins, tables, walls.
• Provide customers with an exceptional shopping experience
• Maintain a strong visual aesthetic
• Ensure merchandise is properly placed and stocked
• Improve employee knowledge of brands, fit, size, color, etc.
• Back stock organization and Inventory preparation

Soho

• Analyze and compare store and company sales reports
• Maximize department sales by ensuring the floor is filled and sized
• Create appealing visual displays to enhance product placement
• Help oversee overnight and receiving team
• Process incoming merchandise
• Ensure that markdowns are thoroughly completed

• Provide excellent customer service experiences
• Assist customers with purchase decisions
• Fitting room attendant, greeter, and cashier knowledge (POS)
• Maintain sales floor presentation (ex: proper folding standards)