Letisha G. Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

New York, New York, United States

• Create engaging customer service interaction in order to increase conversion rate• Manage the execution of creative visual displays (windows, styling and product placement) in a $10m flagship location (20+ employees)• Analyze sales data to ensure week on week increase to LY performance• Oversee weekly (monthly) visual and operational planning to maintain the profitability of the business • Manage sales floor during peak business hours (performance management of sales team and customer relations) • Coordinate and lead meetings for management and sales staff (Led customer service workshop that increased monthly Mystery Shop scores from 60% to 90% within three months)• Complete competitive shopping analysis of neighboring stores

Greater New York City Area

• Created inspiring visual displays in order to drive business• Coached and developed visual merchandising candidates for New York City flagship and Los Angeles locations

Greater New York City Area

• Provided exceptional direct and indirect customer service interaction (through product placement, fit, fabric knowledge, and personal styling) • Maintained optimal upkeep of sales floor and stock areas• Assisted visual merchandising team with creative displays and product placement• Articulated constructive and professional feedback to sales ambassadors and department managers

Nyc

• Ensuring a positive and sincere customer service experience• Utilize company reports to analyze business trends • Recruiting, training and development of sales team• Developing new systems and processes for daily operations • Accountable for sales, service and loss prevention • Creating an environment that inspires, motivates and strengthens team work and communication • Store level operations (opening/closing/payroll/scheduling)• Product placement and merchandising for accessories, beauty, shoes, intimates and small goods.

Greater New York City Area

Greater New York City Area

West Village

As the Operations Supervisor I oversee the operations, loss prevention and receiving activities of the store. I work to support the management team in creating a store environment that fosters creativity and inspires the Urban Outfitters customer. Management Responsibilities• Key holder• Provide excellent customer service experiences• Supervising the sales floor during peak business hours• Weekly scheduling and department meetings• Work closely with the team to lower store shrink• Assist with daily financial goals and operational functions (opening and closing tasks, shipment receipt, back office operations)

Ny, New York

As the Merchandise Team Lead I am responsible for all women’s apparel and accessories. I aid the Assistant and Store Merchandisers to create visually appealing displays for the store’s mannequins, tables, walls, windows, and other fixtures. I critically analyze company and store sales to anticipate consumer trends and increase transactions. • Provide customers with an exceptional shopping experience• Maintain a strong visual aesthetic• Ensure merchandise is properly placed and stocked• Improve employee knowledge of brands, fit, size, color, etc.• Back stock organization and Inventory preparation • Light display work Team Lead Responsibilities• Leading daily opening/closing meetings and participating in staff “touch bases” • Managing the sales floor alongside the management team• Providing excellent customer service• Training new hires/Developing senior associates (ex: product knowledge, loss prevention, operations, customer service)• Screening perspective employees• Drafting weekly directives for the Women’s Department • Effectively delegating tasks to achieve a daily goal with proper follow up• Completing sales floor and fitting room audits to ensure proper controls• Markdown and merchandise audits

Soho

• Analyze and compare store and company sales reports• Maximize department sales by ensuring the floor is filled and sized• Create appealing visual displays to enhance product placement• Help oversee overnight and receiving team• Process incoming merchandise• Ensure that markdowns are thoroughly completed

• Provide excellent customer service experiences• Assist customers with purchase decisions• Fitting room attendant, greeter, and cashier knowledge (POS)• Maintain sales floor presentation (ex: proper folding standards)