Letisha Paschal Email & Phone Number

Augusta, Georgia Area

Supervises students Responsible for small group teaching; math, writing, sight words and readingBehavioral redirection Prepares material for instruction

Augusta GA

• Deliver unparalleled service support related to the administration of health & welfare benefit programs to the client, internal business partners as well as the service team via phone, CRM and email regarding standard.
• Promptly identify and carry out resolution of participant benefit plan, insurance provider, Workforce Now product and/or other client problems.
• Selected as the primary point of contact for assigned comprehensive benefit clients, including Benefits Administration and annual enrollment.
• Recognized for utilizing a consultative approach when assisting clients with their annual enrollment and overall Benefits Administration which aids in client satisfaction.
• Cultivate and maintain positive working relationships with benefit providers such as, but not limited to BCBS, VSP, Principal and Aetna.
• Assess vendor invoices for accuracy, identifying dates along with exact amounts owed while effectively resolving disputes.

Augusta, Georgia Area

• Provided support to clients with their annual enrollment of benefit plans which included, but was not limited to; HSA, BCBS, Aetna, VSP, etc.
• Managed and effectively maintained 50+ annual enrollments in addition to reconciling invoice discrepancies.
• Obtained advanced knowledge of Workforce Now, benefits set up and maintenance.

ADP

• Supervised and oversaw technical service support, payroll, benefits and client services coaching and mentoring sessions.
• Produced, established and maintained training material for technical processes in addition to orchestrating training via PowerPoint presentation and live classroom presentation.
• Evaluated employee performance and provided both written and verbal feedback which contributed in reaching their highest potential.
• Superintended and analyzed all activities associated with training records such as documentation and communication etc.
• Consistently identified strategic ways to improve and streamline processes including, but not limited to; recognizing opportunities for boosters and producing enhanced and updated training material(s).
• Worked in conjunction with VP’s, Directors and Managers and multinational teams to deliver stellar training sessions.

Augusta, Georgia Area

• Utilized product knowledge regarding Payroll, HR/Benefits, and time/attendance on a consistent basis which ensured a successful implementation experience by collaborating with multiple business/functional areas.
• Managed time lines, coordinated key events between different teams in addition to supporting project members with account specific inquiries including, but not limited to; debugging and quality control.
• Oversaw and ensured accuracy and timely success of migrations around ADP Product Solutions throughout the entire implementation process.
• Acknowledged for successfully streamlining processes which resulted in improving project timelines and eliminated processes errors.
• Upgraded clients to current version of Workforce Now then instructed each individual on how to best utilize it.
• Served as point of contact for the troubleshooting of any implementation technical issues also facilitated status calls to ensure timely progression of implementation.

Aiken, South Carolina

• Position focused on identifying habits that existed and employing techniques to improve performance and maximize results.
• Carried out onboarding activities which included; sourcing candidates, conducting interviews and completing new hire training and paperwork.
• Successfully diffused calls from clients that were upset or having difficulties and found efficient ways to find resolutions.
• Served as (SME) Subject Matter Expert on CRM and soft skills

Master Of Education - Med, Elementary Education And Teaching

Bachelor Of Science (B.S.), Business Administration/Human Resource Management, 3.7 Gpa Cum Laude

Recipient of the Hero behind the Hero Scholarship - 2014

Associate Of Arts And Sciences (A.A.S.), Computer Technology/Computer Systems Technology

Internships: GRU School of Dentistry IT department-2002  Worked in IT department; assisted with networking and technical troubleshooting.

Certificate Of Credit, Early Childhood Education And Teaching