Organize and oversee the daily logistics and ensure business is well-coordinated and productive by managing processes and evaluating metrics, considering barriers and expected outcomes. Provide strategic support for the business development, marketing and client management. Define strategy for all marketing channels and oversee associated budgets, as well as identify and implement innovative tactics to build our brand and online presence while improving lead conversion and SEO strategies. •… Show more Organize and oversee the daily logistics and ensure business is well-coordinated and productive by managing processes and evaluating metrics, considering barriers and expected outcomes. Provide strategic support for the business development, marketing and client management. Define strategy for all marketing channels and oversee associated budgets, as well as identify and implement innovative tactics to build our brand and online presence while improving lead conversion and SEO strategies. • Modernize and improve operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste• Devise new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth• Establish clear priorities and production quality standards• Ensure projects are completed according to approved time, quality and cost estimates• Conduct continuous evaluations of market trends to stay current on consumer and competitor changes• Developed and implemented marketing and communications plans• Assessed and strengthened client digital presence, including rewriting website copy, authoring posts and updating social media platforms• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs• Consult with product development teams to enhance products based on customer data• Successfully launched offline and online consumer targeting and marketing strategy • Strengthen marketing programs to capture new business and take advantage of changing trends in client markets• Develop metrics and measured success in order to further penetrate marketplace Show less

● Director, Pathways Wellness Program: Spearheaded wellness initiatives;empowering youth and facilitating life skills sessions.● Chief Strategy Officer: Delivered strategic oversight for multiple clients,enhancing business growth through targeted development strategies.● Business Strategy and Marketing: Developed and executed comprehensive plans.that increased efficiency, customer engagement, and sales. Managed promotional materials to enhance brand visibility.●… Show more ● Director, Pathways Wellness Program: Spearheaded wellness initiatives;empowering youth and facilitating life skills sessions.● Chief Strategy Officer: Delivered strategic oversight for multiple clients,enhancing business growth through targeted development strategies.● Business Strategy and Marketing: Developed and executed comprehensive plans.that increased efficiency, customer engagement, and sales. Managed promotional materials to enhance brand visibility.● Executive Coaching: Provided customized coaching to C-suite executives,boosting leadership effectiveness.● Operational Optimization: Reengineered organizational structures for betterefficiency. Served as a trusted advisor for complex decision-making, enhancingoverall operational effectiveness.● Project and Performance Management: Led cross-functional teams inhigh-impact projects, delivering significant value. Established key performancemetrics to drive continuous improvement.● Client Relations and Communication: Built strong relationships with clients,vendors, and partners. Streamlined internal communications, enhancing projectefficiency and effectiveness.● Strategic Planning and Data Analysis: Collaborated with executives on long-term strategies aligned with corporate goals. Influenced key decisions throughdata-backed presentations, promoting best practices.● Service Excellence and Multitasking: Delivered outstanding client service,enhancing satisfaction and retention. Managed multiple projects and deadlinesefficiently.● Systems Evaluation and Information Management: Evaluated and optimizedorganizational systems. Developed records management strategies, ensuringdata security and accessibility.● Educational Development and Facilitation: Created tailored educational contentand facilitated engaging group sessions to promote active learning. Show less

PAVE DC Fellows work together to think critically about the role each member can best play in DC’s education system based on their strengths and interests. The Fellowship provides an opportunity to dig deep into the historical context of our education system, how the current power structure works, and the key challenges we face today. Fellows develop the necessary skills to take on a new leadership role while building lasting relationships with other leaders that can call on each other for… Show more PAVE DC Fellows work together to think critically about the role each member can best play in DC’s education system based on their strengths and interests. The Fellowship provides an opportunity to dig deep into the historical context of our education system, how the current power structure works, and the key challenges we face today. Fellows develop the necessary skills to take on a new leadership role while building lasting relationships with other leaders that can call on each other for years to come to continue to make the collective change we, as a city, need to see. Show less

Assess nicotine dependent persons seeking admission to the smoking cessation program and develop appropriate treatment plans. Conduct and manage health technicians that complete in-house consultations for nicotine dependent patients. Develop and provide training and educational programs to hospital health care providers as it relates to smoking cessation. Facilitate educational support groups for participants, and prepare monthly statistical data.• Designed an innovative, comprehensive,… Show more Assess nicotine dependent persons seeking admission to the smoking cessation program and develop appropriate treatment plans. Conduct and manage health technicians that complete in-house consultations for nicotine dependent patients. Develop and provide training and educational programs to hospital health care providers as it relates to smoking cessation. Facilitate educational support groups for participants, and prepare monthly statistical data.• Designed an innovative, comprehensive, and effective curriculum for smoking cessation lectures and groups• Advanced documentation to reflect individualized care and treatment plans• Implemented weekly smoking cessation day groups for the psychiatric unit and heart rehabilitation center• Monitored, analyzed, and reversed negative trends in service excellence• Introduced program and services to community and as a result, enhanced awareness and increased volumes • Collaborated with various departments and physicians to incorporate Smoking Cessation in discharge planning thereby multiplying referrals, consultations, and participants • Increased Smoking Cessation Program participation by 120%• Effectively manage the largest smoking cessation program in Prince George’s County• Initiated “Warm Calls” to follow-up with previous participants and those who expressed interest in the Smoking Cessation Program Show less

As Office Manager, responsibilities include coordinating, planning, and managing a quality driven administration; budgetary planning and execution; contract management; public relations; organizational development; personnel management; licensure maintenance; team building; and monitoring performance improvement activities while facilitating programs, groups, and special events. Responsible for the system strategic vision and planning of service lines.• Developed strategic plans and… Show more As Office Manager, responsibilities include coordinating, planning, and managing a quality driven administration; budgetary planning and execution; contract management; public relations; organizational development; personnel management; licensure maintenance; team building; and monitoring performance improvement activities while facilitating programs, groups, and special events. Responsible for the system strategic vision and planning of service lines.• Developed strategic plans and program mission and vision• Effectively recruited necessary staff to enhance service provisions• Designed quality reporting structure for continuous quality improvement• Established and assist in monitoring performance improvement activities which assure constant evaluation of clinical practice performed by medical and nonmedical persons, enhancing client services• Organize outreach efforts directed at local schools, organizations and agencies to assist youth in accomplishing program goals and objectives, generating a solid community base• Assisted in negotiating a new contract, increasing program capacity by 100% • Aided in the collaboration with State to ratify contract, sanctioning program to accommodate both males and females • Operated service areas well within parameters of million dollar budget, positively affecting profit and loss Show less

Responsible for orchestrating and maintaining all non-nursing patient care and administrative functions. Assist department director supervise budget and fiscal management; direct performance improvement measures, quality indicators, and productivity; monitor discharge planning systems; develop standards, policies, and procedures; recruit and retain qualified health professionals; provide crisis intervention; TJC preparation; and spearhead public relations, community outreach, and other… Show more Responsible for orchestrating and maintaining all non-nursing patient care and administrative functions. Assist department director supervise budget and fiscal management; direct performance improvement measures, quality indicators, and productivity; monitor discharge planning systems; develop standards, policies, and procedures; recruit and retain qualified health professionals; provide crisis intervention; TJC preparation; and spearhead public relations, community outreach, and other educational and support programs. Office Administrator of four departmental units with 49.5 FTEs and 63 employees.• Helped revise and improve the throughput of psychiatric patients from Laurel Regional Hospital to Prince George’s Hospital Center • Assisted with the direction and implementation of marketing activities, public relations, and organized hospital programs while simultaneously participating and serving in a leadership role on committees and councils• Worked collaboratively with Behavioral Health Services’ director and Emergency Department to develop policies to better serve the needs of psychiatric patients which resulted in a more efficient patient transfer process• Aided in the development and implementation of suicidal and psychosocial assessments and environmental-safety monitoring tools to ensure improved safety and patient care • Coordinated with multidisciplinary team and revised clinical program thus establishing a daily activity schedule and family involvement in treatment processes• Incorporated various “follow-up” methods to increase client census in the Partial Hospitalization Program• Established an structured system to enhance daily operations and communication• Helped determine necessary support services to develop and enhance client coping mechanisms, consequently improving retention rates• Decreased office expenditures 15% by implementing needed controls on stock and standardizing ordering procedures Show less