Letitia Hampton Email & Phone Number

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* Managed 103 units under Tax Credit (move-in and move-outs)* Managed 90 units under HUD section 8 (move-in and move-outs)* Re-certifications once a year* Customer service for office and maintenance as well as viewing the units to protentional residence

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• Facilitate and manage accounts which have gone to a Collections Agency due to delinquency in payment and have been deemed as uncollectable as well as research and skip trace accounts• Calculate acceleration and to make sure that accurate tax information, as well as, contract information/AR balance and/or balance for lost equipment is accompanied with the collection agency paperwork• Make on-going recommendations based upon receiving accounts from collectors and being sent to agencies – be able to review customer accounts and approve or decline collection agency based upon follow-up process by collectors, status of account with attrition, or ability to set up in-house payment plan with customer to save potential customers from going to agency• Liaison between Collection Agencies and NUCO2• Liaison between Lawyers and NUCO2 for bankruptcy filings• Process and file proof of claim for bankruptcy accounts• Manage successfully 2-3 different agencies and provide monthly tracking, results and analysis of how these agencies are working for NUCO2

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• Processed files working with different mortgage companies • Prepare financial statements to submit modification package to lender• Fax borrower’s authorization to lender’s and confirm the authorization have been received• Negotiating with lender’s to modify borrower’s loan and Received upfront fees for processing

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 Build relationships and Processed files working with the Title, Insurance, and Appraisal companies Reviewed Settlement Statements, Appraisals, and Titles for accuracy Collected data, Produced the final 1008 and 1003, GFE, and TIL Authority to sign off on conditions as an Underwriter