Letitia Sharp Email & Phone Number

Dallas-Fort Worth Metroplex

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. • Direct activities of professional and technical staff members and volunteers. • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.• Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions. • Develop and implement behavioral management and care plans for clients. • Keep records or prepare reports for owner or management concerning visits with clients. • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures. • Submit reports and review reports or problems with superior.

Dallas-Fort Worth Metroplex

• Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs. • Use computers, audio-visual aids, and other equipment and materials to supplement presentations. • Monitor teachers and teacher assistants to ensure that they adhere to inclusive special education program requirements. • Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. • Prepare, administer, and grade tests and assignments to evaluate students' progress.• Employ special educational strategies and techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, and memory.• Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.• Develop and implement strategies to meet the needs of students with a variety of handicapping conditions.• Maintain accurate and complete student records, and prepare reports on children and activities, as required by laws, district policies, and administrative regulations. • Observe and evaluate students' performance, behavior, social development, and physical health.• Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems

Dallas-Fort Worth Metroplex

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Refer unresolved customer grievances to designated departments for further investigation.• Determine charges for services requested, collect deposits or payments, or arrange for billing. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.