Letitia Davis Email & Phone Number

Provides Tech Support, Customer Care, QA, and Testing for Plus 3 Network. www.plus3network.com

• Classroom Instructor: Conducted end-user onsite Vocera Badge Basics and Vocera Super User classroom training for RNs, CNAs, LVNs, Nurse Managers, and Clerks at the Alta Bates Ashby and Alta Bates Summit Medical Centers. The Vocera Communication System is a wireless platform that provides hands-free voice communication throughout an 802.11b/g networked campus. All classes included hands-on guided exercises to ensure fast learning and a positive user experience. Training topics included Badge functionality, speech recognition techniques, Vocera communication protocol within a clinical setting, and advanced features. • “Sneaker” Trainer: Provided expert personal training throughout individual medical center units with hospital personnel immediately following Vocera deployment and classroom training. Assisted in troubleshooting wireless network problems, database issues, speech recognition issues, usage problems and concerns, and taught advanced features and concepts.

• Course Developer: Created high quality materials for Calico's training classes. All courses included comprehensive training manuals, instructor slides, classroom exercises and sample models.• Classroom Instructor: Taught all of Calico’s courses in onsite training facilities. Traveled nationally and internationally to deliver courses to customer sites. Trained customers, partners, new Calico engineers, consultants, sales engineers, and trainers. Consistently received excellent student surveys at the end of each course.

• Knowledge Engineer: Developed and supported data models and user interfaces driving product options and Bills of Materials within PST (Product Specification Tool). PST models are relational database models built in an Oracle database using Oracle SQLPlus, Microsoft Office, and PKM (Product Knowledge Maintenance tool).Conducted PMP/PST training to Sales and Product Marketing Engineers. Core Team member in change management planning and execution.

• Programmer/Analyst: Developed and supported the Hypersonic Aircraft Vehicle Optimization Code (HAVOC), an in-house hypersonic/transatmospheric vehicle synthesis code and mission analysis code, used to evaluate hypersonic aircraft conceptual designs.• Programmer/Analyst: Designed and developed inviscid and viscous 2-D flow prediction codes used to estimate the aerothermal environment of the Aerospace Plane (NASP) designs, providing NASA with an independent design evaluation of NASP contractor configuration.• Supervisor: Supervised up to 12 people, providing technical direction and administration for several projects. Responsibilities included recruiting, preparing performance evaluations, task planning and reporting, client liaison, career goals development, and software reuse.