Letitia Warner Email & Phone Number

• Project management leader for all Salesforce enhancements and integrations, ensuring continuous improvement and seamless functionality.• Guides the Business Development team on business development SOPs and monitors adherence to protocols by tracking KPIs and sales metrics in Salesforce to ensure effective usage and performance alignment. • Regularly partners with cross-functional teams to define data and system requirements and deliver refined business requirement and business case documentation, ensuring alignment with strategic initiatives and facilitating successful implementation.• Make recommendations on more effective uses of Salesforce and other internal tools.• Responsible for general account and industry research support.• Use pipeline and sales data to identify trends/opportunities and enable a data-driven strategy to decision making.• Ensure all newly hired sales team members are enabled and prepared to participate in sales routines through the onboarding process and ongoing training.• Maintain highly organized documentation and reference materials for sales team members to leverage.• Responsible for the development and production of RFP/proposal content.

Dallas, Texas, United States

• Coordinated between several team members and produced a complete COVID response guide for both hotel operations and sales, and updated corporate and hotel teams on most recent guidelines for several jurisdictions • Developed and maintained a comprehensive system for drafting, reviewing, and digitally filing service contracts, and processing contract terminations• Oversee transitions and due diligence for multiple hotels at once, maintaining meticulous files, and client and team member communication• Prepare and process annual corporate insurance renewals, manage certificate requests, submit and track claims• Developed and tracked a monthly risk management safety program, prepared hotels for insurance carrier inspections and followed progress on action items from resulting reports• Promptly handle legal inquiries, subpoenas, service of process, and requested discovery and track all litigation• Draft, revise, and proofread Hotel Management Agreements, group sales contracts, and motions, orders, and reports related to hotel receiverships• Assist hotels in filing for new and renewal licenses/permits, including liquor licenses, in several jurisdictions• Administer several online systems including; intranet, ShareFile, Venza, SAM, DUNS, WAWF, FEMA, SBA, CSC, Fintech, AIMS TX, Work Records, and several state SOS sites

Dallas, Texas

Dallas/Fort Worth Area

• Contemporized internal procedure for filing county recording documents, court filings, and music & private security licensing, for online filing • Systematized license & permit tracking which saved my company thousands of dollars in late fees • Drafted corporate book updates • Maintained calendar for over 50 district civil suits at a time • Prepared and e-filed petitions and motions and corresponded with Court clerk on scheduling hearings and receiving signed judgments • Performed legal research related to compliance and filing renewals and registrations for state registrations • Organized and maintained legal filing room and legal index, saving my department hours in locating legal files, plat maps, and recorded real estate documents. • Drafted, revised, and proofread all Real Estate Contracts, Deed of Trust/Mortgage Notes, and Disclosure Statements for use in international sales • Managed buyback program including serving as client contact point, preparing deedback, collecting funds, and monitoring timeline • Accurately maintained and reported legal imprest account, and produce and submit AP requests in a timely manner for the entire legal department

Dallas/Fort Worth Area

Assist the Legal Department performing the following; drafting deeds, notarizing deeds, recording deeds and mortgages, preparing new owner mailings, filing, update corporate books, drafting resolutions, and any other requested tasks.Assisting guests with reservations and customer service issues. Completing projects; i.e. to assist in analyzing stay patterns by market segment and digitizing owner files. Ensuring property owner satisfaction.

Thefantasygreek.Com

Contributing writer to a fantasy football website on the Philadelphia Eagles page. Also contribute to the NFL Preview Guide published by the website. Fly Eagles Fly!www.thefantasygreek.com

Dallas/Fort Worth Area

Development, implementation, and enforcement of companywide SOPs. Developed projects to ensure company SOP standards and franchise standards were met. Headed up obtaining the first TABC license for hotel beer & wine sales in the franchise. Managed day-to-day operations of all hotel employees and coordinated between departments to ensure guest satisfaction. Managed daily rate optimization. Coordinated with outside vendors for hotel remodeling and maintenance. Directed daily maintenance, preventative maintenance, and maintenance projects with staff.

Richardson, Tx

Reconciling all financials on a daily and monthly basis. Assisting guests with check-in, check-out, and any customer service issues. Producing and distributing daily, weekly, and monthly reports to management.

Irving, Tx

Maintaining detailed customer files and communication with all function customers to ensure events were flawless. Assisted in rate strategizing and online rate management to maximize profits.

Linthicum Heights, Md

Supervised over 20 employees (front desk, concierge, bell staff, and transportation) in daily operations. Developed customer service strategies that were a key part in bringing guest service scores out of default range, to retain the IHG flag. Implemented and enforced franchise standards. Responsible for hiring and firing front office employees to help build a cohesive and high performance team.

Lewistown, Pa

Developed and implemented hotel SOP's. Directed remodeling and maintenance projects for hotel and rental properties. Enacted policies to ensure property and hotel tenants were current with their rent, and collected all overdue monies. Acted as a tenant liaison with the management company. Made weekly and monthly reports to the management office, located in a different state.

Lawrence, Kansas Area

Screening all incoming applicants. Completing and filing all new hire, performance review, and termination paperwork. Processing payroll. Assisting the controller with daily, weekly, and monthly accounting reconciliation. Ensuring compliance with Sarbanes Oxley regulations.

Bachelor’S Degree, Applied Arts & Sciences: Legal Studies, Adr & Marketing

Prelaw

Associate'S Degree, Legal Assistant/Paralegal

Chemistry

Activities and Societies: Student Government, Events Committee

Education record