Letonya Carr Email & Phone Number

Glen Allen, Va, Us

- Prepared Standard Operating Procedures (SOPS and other supporting documents to communicate complex and technical information.- Developed, gathered and disseminated technical information among users, managers, operators and engineers. (ex: operating instructions, how-to manuals, templates, and proof reading, coac- hing.Completed designated assignments with a high level of quality in a timely manner.- Wrote processes that were easier to use and thus need fewer instructions. - Created photographs, drawings, diagrams and charts that increase users’ understanding.

• Followed Agile Project Management Methodology.• Finalized production of documentation, including formatting.• Ensured deliverables are suitable for reproduction and web publishing• Utilized Confluence and JIRA to store and version control documentation.• Completed training on developing user How-To-Training videos and video editing using Camtasia

Basking Ridge, New Jersey, Us

• Provided documentation support to the Global Information Services Division.• Managed 12 existing SharePoint websites, reviewed, edited and published documentation as required.• Created new SharePoint sites utilizing HTML skills.• Provided Level 1 Help Desk Support managing, tracking and troubleshooting issues and updating customer records in a Remedy database.

Atlanta, Ga, Us

• Communicated regularly with NOC East/West Management, NOC Tech and SMEs to ensure documentation is current, compliant and accurate. • Responsible for writing, revising and maintaining technical policy and procedural documentation.• Managed and maintained NOC SharePoint sites and document version control in the WebLibrary system.

Troy, Michigan, Us

• Analyzed new and existing health insurance benefit policies for compliance to the current Health Affordability Care Act requirements.• Reviewed, updated and implemented benefit policy plans.

North Chicago, Illinois, Us

• Facilitated the reproduction, change control and distribution of documentation to users ensuring version control.• Audited and proofread documents for compliance to Abbvie Quality, GXP and 21 CFR Part 11 regulation requirements.• Managed corporate policy, procedure, guideline records, audit results, reports, and files in the Documentum document management system.• Responsible for the maintenance of 3 IT Policy Team SharePoint sites. • Functioned as the IT Policy and Governance team SME. Trained and supported clients on the use of the Document repository system, including one on one training and writing training materials.Worked with the following systems: Documentum, XML, Adobe FrameMaker and Foreign Exchange Translation.

Abbott Park, Illinois, Us

• Responsible for reviewing, editing and implementing Corporate and Division policy, process and procedure documents.• Maintained version control of electronic documents in a Documentum repository. • Facilitated monthly New Hire Training and Orientation. • Developed training materials for IT Policy Instructor – led courses.• Developed all course materials, Power Point presentations, Visio process flow diagrams, related SOP’s and handouts.• Completed a Train the Trainer certification. • Completed annual training on the following: GxP; 21 CFR Part 11; HIPPA; SOX• Audited training records and insured employees were compliant with company standards and regulations.• Served as Subject Matter Expert for IT policy and procedures.• Assisted in validation and user/functional requirement development for Documentum Systems updates.• Served on various project teams.

Bachelor Of Business Administration (B.B.A.)

Associate Of Arts (A.A.), Interior Design, Associates

Bachelor Of Business Administration (Bba), Business Administration And Management, Bs