Letrice Walker Email & Phone Number

Manage client operations within multiple regional locations, aiding individual clients and a 10-person team field staff, servicing over 400 clients. Serves as liason between client and media, creative and operational contacts. Experience in working with multi-channel marketing including print and interactive. Responsible for acquiring and supplying demographic and budgetary reports for clients , aiding in customizing comprehensive advertising programs. Experienced in face-to-face client contact; travels to individual client locations as well as annual trade shows to maintain strong client partnerships. Responsible for training clients on proprietary software programs to maintain account and order records via phone, webinars, one-on-one meetings and annual tradeshows. Ability to to work independently as well as a team player while adhering to strict deadlines.

Greater Atlanta Area

Responsible for daily management and primary contact for multiple high volume national accounts, representing billings of over $8 million. Coordinated print and online media strategies for national clients, interacting with multiple departments and facilities.

Atlanta Metropolitan Area

Assisted consumers in call center environment on Home Depot and Exxon Mobil Accounts: Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.

Master Of Business Administration (Mba), Business Administration, Marketing, Magna Cum Laude

Bachelors, Business Administration

Graduated with Honors