Lydia Tran Email & Phone Number

Biloxi, Mississippi, United States

D'Iberville, Mississippi, United States

Prospect, develop, and maintain relationships with VIP guests through weekly telemarketing, in-person during hotel stays and special eventsMediate guest complaints efficiently and courteouslyCoordinate efforts to create a memorable stay for guests through interdepartmental communicationKnowledgable of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information

Biloxi, Mississippi, United States

Developed, orchestrated, and executed promotion of property-wide events ranging from 10 to 3,000 guests with budgets up to $700,000Collaborated with marketing, operations, and vendors from event inception to event execution Maintained high levels of enthusiasm in intrapersonal and interpersonal communications sensitively and professionally, building guest loyalty and increasing retention Led and coordinated tournaments, giveaways, gift pickups, and player events

Biloxi, Mississippi, United States

Position was originally part-time, but after taking initiative and showing willingness to help the team in any manner, the position was converted to a full-time position Greeted and assisted guests at events Tasked with the responsibility of organizing and maintaining the special events rack room after being recognized for having an acute attention to detail leading to increased departmental efficiencies Facilitated specialists in event execution

Biloxi, Mississippi, United States

Oversaw the day-to-day operations of the store including management and clerical duties Served as head Merchandiser of the store to ensure store was laid out to maximize profits Responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages