Trang Le Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

- Responded to staff inquiries and illness related issues in writing via an online ticket management platform by using resources for predefined answers or messages for common inquiries.- Followed up with priority cases in writing to request and clarify further information (non-medical).- Flagged potential priority cases to shift leads and followed established written processes to alert appropriate key stakeholders.- Followed through with inquiries and questions using excellent communication skills and strong analytical problem solving skills.- Exhibited efficiency, initiative, resourcefulness, flexibility and adaptability to change while staying organized in a fast-paced, diverse, high-tech environment.- Planned, executed and delivered on varying simultaneous tasks in a timely manner while working independently with little supervision.- Quickly learned new tools, processes, and information when reassigned to different tasks within the team.

San Jose, California, United States

- Managed the office’s logistics by scheduling appointments, sending reminders, and checking faxes daily.- Answered the phone and took down notes for the doctor for medication requests and other patient requests.- Scanned and imported documents into patients’ charts using Amazing Charts Electronic Medical Records.- Entered payments and deposits from insurance companies using Medisoft.- Reliably handled confidential and medical information with a high level of professionalism.

San Jose, California, United States

- Independently managed opening and closing the store by processing daily sales, resetting cash register totals, setting up workstations, restocking inventory, updating POS, and sanitizing the work area and equipment.- Trained in using POS systems and able to handle cash and credit transactions smoothly and accurately.- Helped organize and manage booths in a fast paced team environment at weddings and food festivals.- Dedicated to ensuring high quality and exemplary customer service experiences to encourage repeat business while greeting and serving customers with a positive and energetic attitude.- Trained three new staff members how to handle customer requests, determine customer resolutions, use POS systems, and run the store efficiently.- Efficiently and proactively ran the store alone as the only employee while multitasking responsibilities.

Sunnyvale, California, United States

- Accepted online food orders through Beyond Menu and DoorDash.- Trained in using Square POS to take orders and handle crash and credit transactions.- Greeted and served customers in a fast paced environment while demonstrating knowledge of the menu.- Paid quick attention to guests and surroundings to ensure a clean restaurant and safe environment.

Irvine, California, United States

- Organized files and distributed papers to faculty members.- Updated and created documents using in house and UCI databases for seminars and company use.- Facilitated communication between faculty, managers, and researchers using Microsoft word suite.- Assisted finance managers by entering travel and entertainment reimbursement funds for approval using KFS.

San Jose, California, United States

- Managed opening and closing the museum by cleaning and ensuring that all museum exhibits were functional.- Greeted large summer groups and field trips averaging from 20 to 100 students to ensure safety and comfort during the group’s stay and answered visitor questions on memberships or programs.- Interacted one on one with an average of 60 children a day while walking them through the museum’s programs and activities to enhance their enjoyment and encourage learning experiences.- Taught children how to share toys within the different exhibits by encouraging them to give toys to children without a toy.- Demonstrated knowledge of the museum’s exhibits and themes through answering questions from visitors about memberships or programs and giving directions based on the museum’s color scheme and layout.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: - Vietnamese Student Association - UCI Club Badminton - Emphasis in Organization and Management - Minor.

Medical Administrative/Executive Assistant And Medical Secretary

Medical Administrative Assistant Program at the College of Extended Learning