Developed software-simulation SCORM-enabled eLearning courses and curriculum for legal professional audiences using Adobe Captivate Designed instruction according to best adult learning (andragogy) principlesConsulted senior leadership on improving quality of content based on client feedback Conducted quality assurance tests for courses on the Learning Management System

Administered the Learning Management System (LearnUpon), with responsibility for creating and updating courses, setting up categories, automating reports, troubleshooting issues, and reconciling user accounts Streamlined the new hire and all-staff training processes by building automatic enrollment rules and creating customized learning paths in the Learning Management System based on specific position Exported, analyzed, and synthesized Learning Management System data using Pivot Tables and Pivot Charts and presented recommendations to executive firm leadershipDesigned and wrote instructional content for a law firm that provides comprehensive legal services for Plaintiff injury victims, working closely with the leaders & Subject Matter Experts to identify learning needs and provide impactful learning solutionsAutonomously managed several simultaneous eLearning development projects using the ADDIE method and Kanban project management and proactively communicated progress to stakeholders

Developed instructor-led and digital training content for 160+ employees in over 23 locationsAuthored 40+ SCORM-enabled eLearning courses using Adobe Captivate for firm’s new case management system, including engaging instructional videos and interactive eLearning modules with software simulationsMaintained the knowledge base portal for the IT Help Desk and communicated weekly “tech tips” firm-wide Wrote technical documentation for 12+ different software applications using Visio, Word, SnagIt, and ZenDeskTrained employees in groups and one-on-one on software applications including ProLaw and Microsoft Office

Developed and taught instructional curriculums for music program that incorporated piano, guitar, choir offerings to expand upon what was previously taughtFacilitated professional development sessions for teachers that enhanced technology skills and capabilities, including topics related to student information software, learner data analysis, and reportingManaged project to increase compliance of dress code policy by 30%Organized and directed music concerts for audiences of 300+ people

Provided accurate, timely, and friendly customer serviceAssisted customers with selecting productsMaintained company's standards for store display, organization, and cleanlinessCommunicated promotions and sales to customersResolved customer concernsManaged monetary transactions at cash register

Taught aural training and music theory to high school studentsRehearsed orchestra and chamber groupsSupervised studentsAssisted with planning concert and managing camp logistics