Letty Browning Email & Phone Number

Cincinnati, Ohio, United States

St Petersburg, Florida, United States

•Effectively lead and manage the staff and operations of thefood and beverage department, ensuring the delivery of foodand beverage menu items and services that will provide guestswith a memorable experience.•Take ownership of the financial aspects of operationspertaining to the role, while creating a work environmentconsistent with Hilton values.input orders into POS system, collect payment and prepareorders.•Complete opening and closing duties.•Count bank at end of shift, complete designated cashierreports, resolve any discrepancies, drop off receipts and securebank.•Abide by all State, Federal and Corporate requirementspertaining to food & alcoholic beverages.•Follow all company and safety and security policies andprocedures; report accidents, injuries, and unsafe workconditions to manager; and complete safety training andcertifications.•Practice safe work habits; wear protective safety equipmentand follow MSDS and OSHA standards.

• Foster lasting relationships with customers and community through effective communication and quick response, resulting in long-term customer loyalty, expanding client base, and overall business growth• Meet and exceed sales, customer service, and loyalty program standards• Collaborate cross-functionally with diverse internal stakeholders• Drive revenue by promoting products to targeted audiences via social media channels• Liaise between customer and support team to quickly resolve customer concerns and promote customer satisfaction

• Managed crew of 12 per shift, including breaks, shift changes, meetings, line schedules, and opening/closing store• Trained and developed crew and future Service Managers• Troubleshoot back of house issues and POS system• Administrative duties such as banking, cash handling, and store paperwork • Assisted with crew performance reviews• Managed food safety policies and procedures• Resolved customer incidents and ensured positive customer experience• In charge of store inventory and food orders• Implemented store visual merchandizing aligned with company standards • Solely managed catering orders and fulfillment• Promoted to Service Manager after short period as Cashier, skipping intermediate positions due to high test scores and demonstrated work ethic

• Cashier• Assisted customers with orders and provided friendly service• Prepared and cooked food menu items• Cleaned restaurant and equipment