Oksana Okhapkina Email & Phone Number

Москва, Москва, Россия

Москва, Москва, Россия

Волгоград, Волгоградская Область, Россия

· Formed a team to purchase foreign software· Identified and collected debts for a period of 3 years· Signed cooperation agreements with over 50 new foreign companies· Within 4 months, all "hanging" contracts with customers were fulfilled· Adjusted existing and new processes for purchasing software, implemented new processes, and created necessary documentation· Implemented a system of reporting on software purchasesLed the procurement department, establishing an effective company-wide procurement system, including international trade operations.Managed category managers, developed regulations and documentation, and personally handled key supplier purchases.Monitored procurement schedules, market prices, and managed negotiations to secure favorable terms, resulting in significant cost savings and efficiency improvements.

Волгоград, Волгоградская Область, Россия

· Ensured the smooth running of the customer support team, including at peak times· Trained and successfully on-boarded over 30 staff, including 4 into middle management positions· Increased customer satisfaction based on feedback by 7%· Increased average employee performance review score by 14%Directed the customer support service, ensuring seamless operations and adherence to service level agreements across all user support channels.Handled customer complaints and queries, leading to a marked improvement in customer satisfaction ratings.Collaborated with related company departments to enhance the contact center's performance and developed strategies for KPI achievement and quality standards compliance.

Волгоград, Волгоградская Область, Россия

Founded and managed operations, including retail in electronics and logistic services, from inception to full operational status.Conducted all activities related to business management, from venue selection and setup to regulatory compliance and staff training.Implemented marketing strategies that significantly increased profitability and market presence.

Волгоград, Волгоградская Область, Россия

Managed a portfolio of problem loans for one of Russia's largest commercial banks, improving debt recovery rates through strategic negotiations.Assisted clients with overdue debts, offering tailored solutions that facilitated repayment.Recognized for outstanding performance, achieving and surpassing set targets for debt collection.

Волгоград, Волгоградская Область, Россия

Supported the Technical Director with daily tasks, ensuring efficient workflow and communication within the team.Coordinated the preparation and management of internal reports, meeting minutes, and official documentation.Facilitated the organization and execution of company events and meetings, contributing to the development of external partnerships.

Бакалавр, Цифровой Маркетинг

Спо, Economics

Qa Engineer

Бакалавр, Human Resources Management/Personnel Administration, General