Leticia Mendes Email & Phone Number

Belo Horizonte E Região

As a Dispute and Investigation Pleno Analyst, I prepared dispute reports for a healthcare company, providing detailed analyses and supporting conflict resolution. Over the past eight months, I have managed user access in a legacy system for a foundation, working closely with the IT team on strategic decisions regarding role segregation to mitigate risks and prevent undue exposures. I was responsible for developing controls and action plans for system customization aimed at managing and mitigating identified risks, contributing to the security and integrity of internal processes

Belo Horizonte E Região

As a Disputes and Investigations Analyst, I worked on third-party compliance assessments within a foundation, ensuring that all partners and suppliers met contractual requirements. In a mining company, I contributed to the development of compliance training, fostering a culture of adherence and ethics among employees. Additionally, I conducted background checks at a hydroelectric plant, assessing potential exposures and strengthening the decision-making process, thereby contributing to process integrity.

João Monlevade, Minas Gerais

After two years as an Internal Controls and Risk Analyst, I began training employees to meet external ombudsman demands, ensuring effective service aligned with regulatory requirements. I collaborated with the IT team to develop system customizations on the intranet, enhancing the internal controls structure and facilitating action plan monitoring. Additionally, I was involved in tracking anti-money laundering, compliance, and Know Your Customer (KYC) indicators, implementing measures to improve customer due diligence processes. These efforts contributed to risk mitigation, regulatory adherence, and strengthened governance practices.

João Monlevade, Minas Gerais

As an Internal Controls and Risk Analyst at a cooperative financial institution, I was responsible for applying methodologies for operational risk control, ensuring compliance with regulatory requirements in Brazil. I worked directly on supporting external audits, structuring action plans to address findings, and guaranteeing the alignment of internal processes with compliance standards. My role focused on strengthening governance and process security, promoting risk management aligned with best practices in the financial sector.

João Monlevade E Região, Brasil

As an intern in Internal Controls and Risk at a financial institution, I supported the implementation of a Control Self Assessment (CSA) system focused on meeting regulatory requirements from the Central Bank of Brazil (BACEN), COAF, and the National Financial System (SFN), as well as mitigating operational risks in branches.

Master Of Business Administration - Mba, Qualidade, Gestão E Engenharia De Processos

Graduação, Engenharia De Produção