As a managing partner of Sonny Production, I was integral in providing full event services which ranged from, professional DJ audio & visual service, on site decoration, floral, photography, videography, entertainment and other performances. I helped grow the company from a two-person operation to one that is respected and requested on an international level. The key to this success was excellent services, a quality product and passion. I developed services for clients that they, their family and friends will cherish in their hearts for a life time. The company’s list of clientele is constantly growing. The majority of our new clients have heard of the company through word of mouth, or first-hand experience of our service. Our clients range from corporate establishments, community groups, and newly engaged couples. Repeat clients are difficult to establish, however the incredible flow of new clients referred to us by old clients is a great testament to the world class event planning services we provide.

Leading the team in this casual dining restaurant located in Fairview Mall featuring authentic Japanese a la carte dishes, I am in charge of the whole operation of the restaurant. From managing front house, to kitchen and sushi bar operations. I am also in charge of the food and drink menu via our POS system and all delivery platforms; food cost control and pricing. Staffing and payroll is also part of my duty as a manager in this fast pace restaurant, to ensure there are adequate staff on duty at all times, and coach to maximize their productivity. I have successfully implemented a set of customer service standards where each guest visiting our restaurant will experience not just the great food, but also a exceptional Japanese fine dining experience.

As management for this newly established business located in the heart of downtown Toronto, I was responsible for the complete setup of the restaurant. From monitoring the construction of the kitchen and dining room by working closely with the renovation crew, IT crew, and setup crew, to hiring all front of house and back of house staff. I’ve successfully build up a team where were able to deliver quality service and food production to our customers throughout the pandemic period. I worked closely with all management members on a daily basis to maintain a good balance on revenue versus costs and overhead. I’ve also developed a marketing team where I was leading to build up a unique image by designing a set of marketing tools including menus, brochures, business cards, company website and social media ads in order to take our stand in the market and have our company message delivered to the public effectively.

As a leader for driving sales, I was responsible for setting up a diverse range of sales tactics, plans and marketing strategies for the rest of my management team. On a daily basis I created and presented sales reports as well as any immediate customer feedback to ensure that our pricing maintained competitive at all times. The operations manager and I worked side by side as we hosted weekly meetings to discuss objectives and receive feedback from our management team in order for us as a collective to brainstorm effective action plans and solutions to our day-to-day challenges. We worked cohesively to create a strong balance between a lucrative profit margin and maintaining reasonable costs and expenses. My real passion is to deliver quality production and service to customers where we can build a rapport and earn the opportunity to enhance our customer loyalty. In the end the business benefitted by having a solid foundation of repeat customers who returned to our fine dining facility time and time again.

As the store manager in a Rogers’ corporate retail location, I played an external role as an ambassador for the Rogersbrand, delivering exceptional customer service experience at the store level. By working closely with areamanagement and other departments within the company, we maintained frequent communication on a daily basis toensure a high level of customer service is being executed at all times. Internally, I lead and manage my sales team byproviding one on one coaching sessions and on the fly coaching with company provided coaching tools, along withdaily sales and promotions updates for my team members to ensure that they are properly equipped for success.I also set sales performance standards and tasks compliance expectations for my team as part of the store’s dailyoperation. I strive to achieve a well-disciplined, safe, healthy, positive, and fun working environment.

In this role, I served as a middle person connecting with various banquet halls in the GTA with our catering services. I was responsible for menu set up, negotiating, staffing arrangement and on site coordinating. By delivering tailored services to wedding clients who loves to enjoy Chinese food in Westernized banquet halls, we have successfully built a reputation for catering high end Chinese banquet dishes.

Upon receiving this position during an ownership transition, I successfully converted the venue from an Italian styled banquet hall into a venue that is now well-known for hosting extravagant Chinese & Western banquets. I worked closely with other management members on duties such as budgeting, cost control, administration, sales and marketing tactics, and providing weekly reports to the owner. I took a major role in sales by providing expertise in a wide network within the Asian community for the purpose of exploring new clientele. I also exercised exceptional communication skills by following up with clients from previous management in order to maintain their confidence and loyalty with the venue. We were able to maintain a consistent profit growth on a monthly basis and exceed targets allocated by the owner. Beside sales, I was also in responsible for managing front line staff which meant scheduling and oversight of daily banquet operation.

In this role, I played a critical role in developing and nurturing long term clients that returned to me time after time, not simply because the products that Home Comfort carried were reputable, but quite simply because clients valued my services, advice, and detailed attention to their individual needs. I helped increase the company’s clientele and revenue by roughly 12-percent year-after-year. Most impressively, new customers that come to Home Comfort Center continue to ask for me personally -- even today.

In this high visibility position, I exceeded the expectations of both customer and company by providing excellent customer service, and satisfaction. Taking time to understand the intent and goals of the customer, I generated a high volume of repeat purchases and word-of-mouth referrals. This position required exceptional customer service at both the B2B and B2C level. I provided speedy but knowledgeable consultation as well as detailed and long term post-sales client management. I helped to establish new business objectives, new customer retention strategies and was influential in the company’s decision to offer new products.