Responsible for creating, managing, and maintaining client relationships as well as consulting in a CIO/CISO role to existing customers and projects.• Act as primary point of contact for all non-support related client requests, ensure timely resolution. • Collect, interpret and refine client related reporting for use in quarterly business review meetings. • Perform quarterly business review meetings with clients both in-person and remotely, present related reporting… Show more Responsible for creating, managing, and maintaining client relationships as well as consulting in a CIO/CISO role to existing customers and projects.• Act as primary point of contact for all non-support related client requests, ensure timely resolution. • Collect, interpret and refine client related reporting for use in quarterly business review meetings. • Perform quarterly business review meetings with clients both in-person and remotely, present related reporting. • Analyze client agreements to ensure profitability, work with leadership to create action plans as necessary. • Update the PSA / CRM solution with accurate information, source details directly from clients during interactions. • Assist the technical team with project management and client communication as required. • Work to refine and develop KPI’s for company and client measurement.• Research product specifications and service details in order to provide accurate information. • Update and create documentation for internal policies and procedures. • Manage client accounts, relationships, and expectations. • Provide to clients CIO/CISO duties including but not restricted to: o Best practice adoption o Service delivery alignment o Service process review o Security, backup, DRP review o Infrastructure road-map o Infrastructure budget o Risk assessments o Stack adoption o Hardware life-cycle review o Line of business application consulting Show less

Working with clients as their trusted advisor in the capacity of vCIO/vCISO.

The linchpin of your relationship with F12. An experienced IT professional, not a salesman. The IT Manager knows your business, meets with your leadership regularly, and directs F12’s engagement with your organization.Working with clients as their trusted advisor in the capacity of vCIO/vCISO.

CIO/CISO/CSO/CTO/VP/Director/Manager for clients to assist in People, Process and Budget. Building and managing infrastructure, mentoring, project management, road maps and organizational transformation.

Responsible for the planning and management of all IT functions including server and network infrastructure, business systems development and support, information and data management, Freedom of Information (FOI) programs, security awareness and mitigation programs, project management, IT training, CISO/CSO functions, general IT support services and IT staff management and development. Develop and communicate an organizational IT strategy to OTF staff. Establish and maintain industry best… Show more Responsible for the planning and management of all IT functions including server and network infrastructure, business systems development and support, information and data management, Freedom of Information (FOI) programs, security awareness and mitigation programs, project management, IT training, CISO/CSO functions, general IT support services and IT staff management and development. Develop and communicate an organizational IT strategy to OTF staff. Establish and maintain industry best practices to provide technology that will improve the efficiency and effectiveness of OTF’s business deliverables. Show less

Leading the Operations and Services teams and working with the internal IT Resources and clients to ensure that SLAs are met, projects are on time, reviews and responds to client’s needs, and acts in the role of a Virtual CIO/CISO/CTO for clients are required.

Responsible for the Product Roadmap, features, enhancements and Implementation of the Peopleworks solution with Onshore and Offshore teams. Assisted in the sales and demo process by providing support to the sales representative by way of attending demonstrations, reviewing RFPs/RFIs and ensuring that the demonstration environments were configured properly. Provided consulting services as requested due to experience with Regulatory Bodies and Associations, liaison with other departments in… Show more Responsible for the Product Roadmap, features, enhancements and Implementation of the Peopleworks solution with Onshore and Offshore teams. Assisted in the sales and demo process by providing support to the sales representative by way of attending demonstrations, reviewing RFPs/RFIs and ensuring that the demonstration environments were configured properly. Provided consulting services as requested due to experience with Regulatory Bodies and Associations, liaison with other departments in providing input regarding various technologies, assistance/advice with PCI-DSS, consulting with clients, requirements gathering, business analysis, business process re-engineering and providing training to clients. Member of the Health & Safety Committee (Certified WSIB). Show less

Responsible to ensure the stable operation of the in-house and client computer software systems and network connections. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links. Analyze and resolve end user software program and connectivity issues in a timely and accurate fashion, and provide end user training where required.

Responsible for the operational processes of the organization including the following:service deliveryclient managementtrainingdata centrestechnical strategiesconsulting divisionaccount managementbusiness analysisproject managementchief information security officer

Responsible for building and managing the IT organizational structure of the Real Estate Council of Ontario. It was my responsibility to understand RECO's strategy and business objectives and work with all of the Management group to determine how technology can be used to support and advance these objectives.Upgraded all servers to Windows 2003 and upgraded Exchange Server 5.5 to Exchange Server 2003 and then to Exchange Server 2007. Deployed online e-services, Outlook Web Access and… Show more Responsible for building and managing the IT organizational structure of the Real Estate Council of Ontario. It was my responsibility to understand RECO's strategy and business objectives and work with all of the Management group to determine how technology can be used to support and advance these objectives.Upgraded all servers to Windows 2003 and upgraded Exchange Server 5.5 to Exchange Server 2003 and then to Exchange Server 2007. Deployed online e-services, Outlook Web Access and CheckPoint VPN for remote staff. Implemented 3 levels of anti-virus protection, spam protection and anti-spoofing. Installed and deployed CheckPoint firewall, eSafe gateways and Source Fire IPS/IDS. Deployed a new registrant management system - SQL 2000, .Net and browser based. Creation of annual budget for IT department including capital expenditures. Acting as the CISO to mitigate risks. The IT department at the Real Estate Council of Ontario consists of the Manager, Database Administrator, IT Developer and an IT Programmer. Show less

Managed System Operations department, overseeing the continuous successful operation of all systems nationally inclusive of Servers, Microsoft SQL server, Novell Netware, GroupWise e-mail systems and all facets Financial systems for eight offices across the country including our London UK office (approx. 1800 users). The Systems Operations department consisted of 8 people on 3 shifts.

Deployed Windows 2000 with Active Directory and Exchange Server 2000 across the Enterprise, coordinate IT Network services across 5 offices in 3 countries, deployed anti-virus solution Enterprise-wide on Mail Server, Servers and Desktops, setup and maintained Cisco routers on BackNet creating a private tunnel between offices, deployed firewall to firewall VPNs between offices using OpenBSD, Planning and implementation of Y2K Plan, Member of SoftQuad/Corel Integration Management Team… Show more Deployed Windows 2000 with Active Directory and Exchange Server 2000 across the Enterprise, coordinate IT Network services across 5 offices in 3 countries, deployed anti-virus solution Enterprise-wide on Mail Server, Servers and Desktops, setup and maintained Cisco routers on BackNet creating a private tunnel between offices, deployed firewall to firewall VPNs between offices using OpenBSD, Planning and implementation of Y2K Plan, Member of SoftQuad/Corel Integration Management Team, administration of company network in a 24/7/365 environment, creation and implementation of Corporate security policies and auditing, development and implementation of project plans, network design and implementation* Managing IT staff in multiple offices - 15 people* Investigating, testing and deploying new technologies/applications* Maintaining mission critical systems* Dealing with suppliers* Managing the LAN/WAN/PBX/Firewall, DNS, DHCP, NAT, TCP/IP, VPN* Evaluation of new products being considered for corporate use* Front-line person for related network related issues* Troubleshoot, maintain and upgrade/repair servers as required* Maintain security on the network and monitoring of systems usingCisco Secure Scanner, Nmap, Nessus, Snort, What's Up Gold, and other tools Show less

Deployed a new network for a client in Brandon, MB attaching PC and MACsin a switched/segmented LAN environment, connection to Internet andconfiguring servers. Creation/management/implementation of client web sites, creation of user accounts, setup of Lucent and Cisco routers for clients* Deployment of Networks to clients* Creation and implementation of websites* Dealing with suppliers* Management of Web Team and IT Support staff

Founding partner of Club Web - an internet presence provider* Management of IT staff (Web Team and Network Services)* Investigating, testing and deploying new technologies/applications* Dealing with suppliers and clients