Incident And Escalation Manager
Current
Jan 2024 - Present
AeroLeads people directory · profile
Lev Epstein, Itil® Email & Phone Number
Global Support, Incident, Escalations and Customer Care Professional
at
BlackLine
1 work email found
@autovitals.com
1 phone found area 310
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Support, Incident, Escalations and Customer Care Professional
Location
Los Angeles Metropolitan Area, United States, United States
Company size
Who is Lev Epstein, Itil®? Overview
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Quick answer
Lev Epstein, Itil® is listed as Global Support, Incident, Escalations and Customer Care Professional at BlackLine, a company with 501 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a work email signal at autovitals.com, phone signal with area code 310, and a matched LinkedIn profile for Lev Epstein, Itil®.
Lev Epstein, Itil® previously worked as Incident and Escalation Manager at Blackline and Manager Information Technology Support Services at The Guitar Center Company. Lev Epstein, Itil® holds Pmp Training from Project Management Institute - Los Angeles Chapter.
Company email context
Email format at BlackLine
This section adds company-level context without repeating Lev Epstein, Itil®'s masked contact details.
*@autovitals.com
68% confidence
AeroLeads found 1 current-domain work email signal for Lev Epstein, Itil®. Compare company email patterns before reaching out.
Profile bio
About Lev Epstein, Itil®
Technology leader with the proven success record delivering ITSM operations. Skilled at day-to-day Operations Management activities, Production and Customer Support, planning, developing, and implementing global IT Services and Support Projects and Processes, Project and Delivery Management, cross-department cooperation, and issue troubleshooting. Exhibit exceptional attention to detail and follow-through.Experienced in IT governance, ISO Compliance, quality assurance, business intelligence and analysis, application, and infrastructure management. Recognized for driving business-focused outcomes, augmenting services through process improvement and skillful leadership of geographically dispersed and culturally diverse teams. Experienced with SDLC - both waterfall and agile methodologies.Over the past decade I’ve provided exemplary management over all stages of project life-cycle while gaining extensive experience establishing offshore and onshore support and delivery teams for enterprise software deployment of the On-Premise and Cloud-Based solutions on a global scale. Along the way, I’ve developed a reputation for building and leading high-performance teams that effectively utilize ITIL Best Practices to improve service delivery.Have a proven track record managing a broad range of Corporate IT and Engineering initiatives, designed to create solutions in direct support of core business initiatives. Successful record of managing and delivering technology innovation and projects on time and under budget.Strong technical expertise and analytical skills and extensive experience managing IT projects with aggressive time lines, using agile methodologies, cutting-edge software and innovative technologies.
Listed skills include Distributed Team Management, It Operations, Customer Satisfaction, Customer Support, and 35 others.
Current workplace
Lev Epstein, Itil®'s current company
Company context helps verify the profile and gives searchers a useful next step.
Blackline
9 roles
Lev Epstein, Itil® work experience
A career timeline built from the work history available for this profile.
Manager Information Technology Support Services
Lead the Tier I/II Support Services team for corporate and Retail locations and provide technical and operational leadership ensuring all users are supported to the highest possible standards with maximum levels of attainable productivity and efficiency.Leverage the Service Desk metrics for performance measurement across vendors, employees, and IT.
Jan 2022 - Oct 2023
Techops Manager
Management of the multi-tier technical support team - local, remote, and off-shore. Day-to-day ITSM operations including performance, outages, escalations, and quality control. Direct and indirect cooperation with SysOps and Development, Customer Success, and Upper Management in collaborating around goals and objectives to provide the quality support to.
May 2020 - Jan 2022
Support Manager
Lead B2B Customer On-boarding and Support by the team of Cloud Engineers. Project Management related to the above. Incident management – full set. Track Support metrics and KPI insights for actionable feedback. Analyze, improve, and optimize support processes and cross-functional communications with Product Management, Sales, and Engineering. Act as voice.
Mar 2019 - May 2020
Global Support Manager
Responsible for hands-on operation of EIS Global Support, i.e.: Plan, manage, prioritize, coordinate, and schedule Global Service Desk support activities to maintain consistent coverage and high level of Customer satisfaction within the Company, Vendors, and Customers. Govern Service Desk processes, ensure that all issues are properly entered, managed.
Jun 2013 - Feb 2019
Support Manager
Expertmarkets
Hybrid position in a balanced matrix environment where I have been on both the assigned resource and project / delivery management side, demonstrating strong analytical skills, PMP training, and ability to work with minimal supervision while still being a strong team-player. Successfully managed multiple concurrent projects under aggressive timelines..
Dec 2008 - May 2013
Sr. Engineer
Continuation of VisiFLOW support and expansion to Project Management and Delivery Management duties. Windows Server installation, optimization and management, VMware Workstation and Server, SQL Server – installation, configuration and basic database maintenance, on-site and direct remote support, Project and Delivery Management / C-level customer.
May 2000 - Nov 2008
Engineer Iii
Installed, managed, and supported VisiFLOW business process management (BPM) and paperless document management / workflow application to Major Banks, Courts, government, and law enforcement entities around the world. Duties included full-cycle services - from Windows Server installation and management, to SQL Server DB installation and configuration, to.
Sep 1998 - Apr 2000
Senior Network Engineer – Team Lead
DISCO (DIStributed COmputing) group. Third-level Engineering Support. Team Lead.
Apr 1997 - Aug 1998
Team & coworkers
Colleagues at BlackLine
Other employees you can reach at blackline.com. View company contacts for 501 employees →
SS
Skip Sugg
Colleague at Blackline
Dallas, Texas, United States, United States
View →
JB
Joe Balint
Colleague at Blackline
Oak Park, California, United States, United States
View →
AL
Adam Lanier
Colleague at Blackline
Cranford, New Jersey, United States, United States
View →
JM
Joseph Morelli
Colleague at Blackline
New York City Metropolitan Area, United States, United States
View →
AM
Akshaya Mangaraj
Colleague at Blackline
San Francisco Bay Area, United States, United States
View →
BH
Brent Heaton
Colleague at Blackline
Greater Orlando, United States, United States
View →
KF
Kenneth Fritz
Colleague at Blackline
Batavia, Illinois, United States, United States
View →
MW
Matt Watts
Colleague at Blackline
Birmingham, England, United Kingdom, United Kingdom
View →
KK
Katherine Koh-Richard
Colleague at Blackline
Castro Valley, California, United States, United States
View →
RY
Richard Yuch
Colleague at Blackline
Washington DC-Baltimore Area, United States, United States
View →
Skip Sugg
Colleague at Blackline
Dallas, Texas, United States, United States
View →
JB
Joe Balint
Colleague at Blackline
Oak Park, California, United States, United States
View →
AL
Adam Lanier
Colleague at Blackline
Cranford, New Jersey, United States, United States
View →
JM
Joseph Morelli
Colleague at Blackline
New York City Metropolitan Area, United States, United States
View →
AM
Akshaya Mangaraj
Colleague at Blackline
San Francisco Bay Area, United States, United States
View →
BH
Brent Heaton
Colleague at Blackline
Greater Orlando, United States, United States
View →
KF
Kenneth Fritz
Colleague at Blackline
Batavia, Illinois, United States, United States
View →
MW
Matt Watts
Colleague at Blackline
Birmingham, England, United Kingdom, United Kingdom
View →
KK
Katherine Koh-Richard
Colleague at Blackline
Castro Valley, California, United States, United States
View →
RY
Richard Yuch
Colleague at Blackline
Washington DC-Baltimore Area, United States, United States
View →
3 education records
Lev Epstein, Itil® education
Pmp Training
Project Management Institute - Los Angeles Chapter
Mcse, Mcse Program
California State University, Long Beach
Msme, Mechanical Engineering
Moscow State Automobile And Road Technical Institute (State Technical University) (Madi)
FAQ
Frequently asked questions about Lev Epstein, Itil®
Quick answers generated from the profile data available on this page.
What company does Lev Epstein, Itil® work for?
Lev Epstein, Itil® works for BlackLine.
What is Lev Epstein, Itil®'s role at BlackLine?
Lev Epstein, Itil® is listed as Global Support, Incident, Escalations and Customer Care Professional at BlackLine.
What is Lev Epstein, Itil®'s email address?
AeroLeads has found 1 work email signal at @autovitals.com for Lev Epstein, Itil® at BlackLine.
What is Lev Epstein, Itil®'s phone number?
AeroLeads has found 1 phone signal(s) with area code 310 for Lev Epstein, Itil® at BlackLine.
Where is Lev Epstein, Itil® based?
Lev Epstein, Itil® is based in Los Angeles Metropolitan Area, United States, United States while working with BlackLine.
What companies has Lev Epstein, Itil® worked for?
Lev Epstein, Itil® has worked for Blackline, The Guitar Center Company, Autovitals, Turbot, and Eis Group Ltd.
Who are Lev Epstein, Itil®'s colleagues at BlackLine?
Lev Epstein, Itil®'s colleagues at BlackLine include Skip Sugg, Joe Balint, Adam Lanier, Joseph Morelli, and Akshaya Mangaraj.
How can I contact Lev Epstein, Itil®?
You can use AeroLeads to view verified contact signals for Lev Epstein, Itil® at BlackLine, including work email, phone, and LinkedIn data when available.
What schools did Lev Epstein, Itil® attend?
Lev Epstein, Itil® holds Pmp Training from Project Management Institute - Los Angeles Chapter.
What skills is Lev Epstein, Itil® known for?
Lev Epstein, Itil® is listed with skills including Distributed Team Management, It Operations, Customer Satisfaction, Customer Support, Team Building, Microsoft Servers, Online Support, and Customer Relationship Management.
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