Supporting Sysaid software in-house and cloud customers.Troubleshooting install and network issues, SQL connectivity and DB issues. Creating, maintaining and troubleshooting ITIL processes and HelpDesk procedures, Email integration with Exchange, Office 365 and Google.Supporting customers through chat, phone and remote control via various tools.

• Provided troubleshooting support, Installation, Integration, Backup/Restore, Query writing with database systems such as SQL Server, MySql and Derby. • Provide support to customers during product integration and implementation phases with Active directory LDAP, Apache Tomcat, Mail Server, SSL Cert, MDM.• Provide ongoing operational support to customers via Phone, Remote sessions, Emails and Chats.• Analyzing client System Data and System performance• Provide support to… Show more • Provided troubleshooting support, Installation, Integration, Backup/Restore, Query writing with database systems such as SQL Server, MySql and Derby. • Provide support to customers during product integration and implementation phases with Active directory LDAP, Apache Tomcat, Mail Server, SSL Cert, MDM.• Provide ongoing operational support to customers via Phone, Remote sessions, Emails and Chats.• Analyzing client System Data and System performance• Provide support to customers during product integration and implementation phases.• Effectively resolve issues according to priority using the internal ticket system.• Recreated discovered application bugs and issues on test environments.• Analyzed script fragments and logs files in order to extract functionality and possible solutions.• Work closely with QA and R&D teams for resolving bugs and complicated issues.• Effectively working with client-server architectures.• Effectively work with in the software development lifecycle. Show less

Installing, supporting and monitoring a 200 workstation and 75 server network.Working with LDAP, DNS, DHCP, Exchage 07,10, NetApp storage, VMWARE Vsphere, Switches, Fiber and RJ45 infrastructure, Backup to tape\disk, DRP, Terminal server, PBX Telephony, KVM's, Windows XP, 7, Server 2003, 2008, 2012, SQL 2012 Administration knowledge, Basic SQL query.Supporting all level users - basic, administration to IT support stuff.Cell phone support.Repair skills for printers, monitors… Show more Installing, supporting and monitoring a 200 workstation and 75 server network.Working with LDAP, DNS, DHCP, Exchage 07,10, NetApp storage, VMWARE Vsphere, Switches, Fiber and RJ45 infrastructure, Backup to tape\disk, DRP, Terminal server, PBX Telephony, KVM's, Windows XP, 7, Server 2003, 2008, 2012, SQL 2012 Administration knowledge, Basic SQL query.Supporting all level users - basic, administration to IT support stuff.Cell phone support.Repair skills for printers, monitors, motherboards including soldering. Show less