010 Data Protection help businesses protect & secure their data and automate the Recovery process of their critical business functions to exceed the demand of the Cloud Era.My responsibilities at 010 Data Protection is to manage the Disaster Recovery & Cloud Backup Services on behalf of our customers and partners, maintain high quality of services with an emphasis on customer satisfaction and lead our customers’ recovery preparedness.• Manage the entire technical Asigra production environment, including 1st & 2nd level support on 010's Cloud Backup/Recovery service.• Customer service installation and ongoing support.• Enhance network operations and service delivery with the migration and on boarding of new customers and upgrading of current customers.• Achieve high levels of customer satisfaction ratings by interacting with customers through friendly and proactive approach.• Develop, maintain and fulfill a workflow process with vendors, document company protocols, and create automated processes for daily tasks.My day to day activities include providing customer support and services based on the following technology platforms:- VMware- Linux operating systems - Redhat, SUSE and CentOS- Windows servers and active directory- Microsoft SQL server and PostgreSQL databases- Microsoft Exchange and Microsoft Office365