Levaniel Graves Email & Phone Number

(Chat & Phone Support) - Provided both chat and phone support to clients, guiding them through the complexities of their supplemental insurance packages, including life, disability, accident, and hospital indemnity coverage.- Resolved discrepancies by liaising with insurance providers, ensuring clients received their entitled benefits.- Stayed updated on regulatory changes and company policies to offer accurate and current information.- Assisted clients in making informed decisions by offering tailored advice on available supplemental insurance options.

- Processed and examined health care claims, ensuring accuracy and compliance with company policies and federal regulations.- Used CRM systems to track claims, manage client interactions, and resolve service issues efficiently.- Communicated with clients to gather necessary documentation for claims processing and addressed discrepancies as needed.- Advised clients on plan options and provided guidance on claims outcomes, working closely with internal teams to ensure smooth claim handling.- Utilized CRM tools to maintain accurate records and monitor the progress of claims from start to resolution.

- Supervised a team of customer service representatives, ensuring smooth operations in a fast-paced call center environment.- Provided advanced troubleshooting support for complex customer issues related to internet, cable, telephone, and billing services.- Conducted quality assurance by monitoring calls, ensuring compliance with company standards and enhancing customer satisfaction.- Led team meetings to communicate updates, set performance targets, and provide training on new procedures.- Processed account adjustments and billing corrections, maintaining high levels of accuracy in customer records.- Improved team performance and customer satisfaction through effective leadership and coaching strategies

Supervised young adults in a group home setting, providing guidance and support in daily living activities.- Documented client behavior and progress, creating detailed case notes to inform treatment plans.- Facilitated recreational activities and community outings, promoting social integration and skill development.- Maintained a safe and supportive living environment, ensuring the well-being of all residents.