Levar Scott Email & Phone Number

El Monte, Ca, Us

• Troubleshoot and install patches on Windows 2008 & 2012 servers.• Install new printers on the network, including print server installation, GPO configuration for deployment, and VLAN assignments.• Configure and program company iPhones/Andriod using MobileIron MDM• Oversee and manage file server permissions for network data, configure alerts for permission changes.• Precure and manage network cable vendors in installing ports and lines in secured and non-secured spaces. • Maintain and modify VEEAM Backup & Restore, which troubleshoots failed backup jobs & restore files from backup • Set up and install computers/servers that control machining equipment such as industrial ovens & CNC machines.• Monitor and verify network traffic for VPN connections.• Coordinate recovery efforts for systems/network outages and facilitate effective communications in notifying vendors and all users regarding status updates. • Monitor infrastructure health using SolarWinds Orion.• Manage and oversee a team of 10 IT professionals in various roles.

El Monte, Ca, Us

• created, assigned, and maintained active directory objects that included users, computers, and security groups.• Configured company-issued iPhones/Andriod using MobileIron MDM• Used Report Manager to manage file server permissions for network data and configured alerts for permission changes.• Precured and managed network cable vendors with port installation is secured and non-secured spaces. • Troubleshoot failed backup jobs and restored files from the backup using VEEAM Backup & Restore • Support computers/servers that control machining equipment such as industrial ovens & CNC machines.• Used problem solving to help troubleshoot company-wide ERP system distributed over Citrix XenApp.• Assisted the network administrator in coordinating recovery efforts for systems/network outages.• Followed plans to monitor infrastructure health using SolarWinds Orion.

El Monte, Ca, Us

• Imaged, setup, and distributed new employee desktops/laptops. • Organized, ordered, and tracked IT inventory and tickets in KACE Management System. • Used MS Exchange to configure and manage email accounts.• Assisted users in password resets and lockouts.• Provided desktop support via phone and in person – see highly relevant skills note for specific software titles• Assessed and analyzed software issues • Provided assistance in troubleshooting company-wide ERP system distributed over Citrix XenApp.• Assist remote users with VPN connections.• Created wifi guest accounts for company visitors and vendors.• Facilitated hands-on training to IT staff and end-users on how to properly use systems required to perform their job functions.

• Managed a staff of 15 technicians.• Managed all prep work before installation to include; securing testing meters, phones and mobility tablets for company van, and managed inventory of supplies tools and equipment.• Installed home internet and networking of wireless devices.• Troubleshot and diagnosed problems in devices such as tv equipment, cameras, alarm systems, and satellite dishes.• Resolved malfunctions of Digital Life products and devices.• Prepared weekly reports regarding inventory, maintenance, and installation data.• Provided and maintained excellent customer service by communicating with customers using clear and concise verbiage to explain the usage and maintenance of products.• Communicated effectively with management to ensure accurate installations and functions of the equipment.• Communicated effectively with all channels consisting of dispatchers, warehouse supervisors, and management on status reports and recent installations.• Effectively trained, observed, and coached new employees on proper satellite television installation, safety requirements, and roles and responsibilities.

Us

• Analyzed, organized, diagnosed, and repaired computer hardware and software.• Conducted onsite and remote analysis of computer and network equipment.• Troubleshoot hardware, peripherals, software, operating systems, and Internet connections.• Facilitated store sales, performed diagnostics and repairs of computer equipment.• Performed virus removals and other modifications to computer equipment.

Pittsburgh, Pennsylvania, Us

• Conducted hardware repairs and upgrades on computers and printers.• Replaced motherboards, memory, and hard drives in systems as needed.• Setup computer peripherals such as monitors, keyboards, mouse, and printers for end users.• Provided technical support to a staff of 70+ users.• Provided training to staff on existing software such as Lotus Notes and Microsoft Office products.• Reviewed and tested application software upgrades released by vendors before having them installed to the end-users.