•Led the design and implementation of customized SDLs for start-up companies, resulting in a 20% reduction in development cycle times within the first three months of adoption.•Managed end-to-end sprint processes, achieving a consistent sprint velocity increase of 12% quarter over quarter, while maintaining a defect rate of less than 2% post-deployment.•Deployed and optimized cloud-based development environments, reducing environment setup times by 50% and enabling 99.9% uptime for continuous integration/continuous deployment (CI/CD) pipelines.

Spearheaded the development and execution of strategic initiatives aimed at enhancing college access for underprivileged youth, resulting in a 18% increase in college enrollment rate amount program participants.• Collaborated with cross-functional teams to optimize program resources and improve operational efficiency, leading to a 13% reduction in costs while improving program impact and outcomes.• Utilized data-driven insights to refine and track impact of initiatives, resulting in a 8% increase in program participant and 3% raise in the programs NPS.

• Led cross-functional teams to develop and launch multiple products, resulting in an 22% increase in revenue for the company, while also conducting marketing research and user testing to assist with product strategy and design.• Collaborated with design and engineering teams delivering high quality products, while managing the product backlog and prioritized features based on companies needs. • Simplify complex problems into manageable steps by creating detailed user stories and functional specifications. Work with internal teams i.e.. Designs content producers, API engineers to deliverer new features. • Successfully, launched a new feature on the company’s website that increased user engagement by 37% percent, while working closely with stakeholders to define product vision and strategy.

•Serves as the charter’s leading strategic advisor to foster and cultivate high-performing students; appointed by senior leadership to guidestudents to produce college development strategies and programs that have warranted a +95% college placement success rate.• Drives the strategic direction and execution of the charter school’s diversity, recruiting, access, and development strategies; directed tooversee the training and development of 20+ teachers and new hires through the school’s onboarding process to enhance performance.• Oversees case management operations across the school to strengthen diversity, equity, inclusion, and development metrics concerningstudent performance; designed and conducts restorative group circles centered around equity that have warranted a 95% success rate.

• Lead front-end human resource operations including, but not limited to recruiting, onboarding, data maintenance, and strategic development; spearheaded data collection concerning recruiting lifecycle across 2+ ATS systems to organize 300+ student data. • Collaborated with senior leadership and stakeholders to enact new operational strategies that would streamline business matters; aided in the enactment of implementing a data tracking strategy to track Chromebook usage, resulting in driving productivity rate by +30%. • Owned the progress and monitoring of operational key performance indicators that would enhance community engagement and outreach; created an outreach strategy during the peak season of enrollment that secured a 100% seat placement and a 99.4% success rate.

• Managed financial and strategic operations across the entity to enhance reporting and business outcomes; individually led the oversight of a $10,000 budget, resulting in both the technological and financial re-design that increased the budget from $10K to $14K. • Utilized virtual tools to develop and enhance student, business, and data operations across different business units; designed a ticket management system that aided the school enhance student operations, concerns, and reporting measures across 4+ departments. • Engaged in research strategies to translate research into business insights that would drive collective business goals, performance, and outcome levels; key lead in supporting leadership support the coordination of partnerships across technology development matters.

- Greets residents of the building- Doing duties for personnel of the college, by phone, in person or through electronic media. - Handles requests/transactions or directs the person or matter to the proper sources. - Assists in resolving problems and ensuring satisfactory customer service.- Working closely with residential life officials and developing relationships with faculty and residents.

• Provide Tier 1 and Tier 2 desktop technical support onsite, by phone/email and remote.• Used Microsoft System Center Configuration Manager 2012 and JAMF Casper to deploy image packages on PC/Mac• Used Microsoft System Center Service Manager to track service requests and maintain asset information• Provided troubleshooting for client peripherals such as HP, Epson, and Brother, Toshiba and other Local/Network printers• Provided hardware repair such as motherboard, video card, RAM and hard drive replacements• Provided Remote technical assistance via remote desktop connection, TeamViewer and over the phone• Provided data transfers [backup and restore] using migration assistant on Mac OS-X and a User Service Management Tool on Windows• Provided quality customer service to Buffalo State faculty and staff to handle their technical issues and needs remotely or in person

- Setting up/upgrading each floor in the building to a kiosk based system, to assist Nurses with handing out medicine to residents.- Working directly with the director of the IT department making modifications to the network, creating a public wifi for guest users and fixing/building laptops as well as desktops- Repairing computers with heavy viruses, malware, spyware without using a system reboot and losing personal data.