Le Var S. Email & Phone Number

Remote, US

Build, develop, and support a customer success focused team of Technical Account Managers supporting enterprise level Partners

Remote, US

Remote, US

San Jose, California, US

• Act as the lead customer liaison for strategic, top-revenue accounts (including Public Sector and Healthcare)
• Maintain a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy, technical environment and measurements for success
• Facilitate and own all post-sales activity to create recognizable value for McAfee’s customers while demonstrating product knowledge, plan and execute on Customer Success Plans (CSP) to ensure broad adoption of McAfee.
• Lead account reviews with clients to ensure effective usage of McAfee technologies and maintain communication on updates / new features
• Proactively monitor at-risk accounts and ensure concerns are managed promptly and appropriately
• Be the customer's voice and provide feedback to our teams on how we can better serve our customers

San Jose, California, US

• Work directly with B2B2C partners to identify and address technical concerns and requests from Symantec OEM, and xSP partners throughout the North America Region.
• Classifying Partner's Educational needs and delivering formal Technical Product Training
• Collaborate with the Sales Team during pre-sales opportunities to ensure clients have a through POC process and a successful launch
• Replicating and verifying Level 3 Technical Escalations by re-creating scenarios in a lab environment, prioritizing open issues and offering innovative ideas to improve product quality.
• Documenting discovered endpoint security issues and bugs through knowledgebase documents, product training, and white paper authoring.
• Collaborating internally to identify and fix high priority issues and partner with Development and Quality Engineering Teams when required.

San Jose, California, US

• Work directly with B2B2C partners to identify and address technical concerns and requests from Symantec OEM, and xSP partners throughout the North America Region.
• Classifying Partner's Educational needs and delivering formal Technical Product Training (Norton Security, LifeLock, and Norton Core).
• Collaborate with the Sales Team during pre-sales opportunities to ensure clients have a through POC process and a successful launch
• Replicating and verifying Level 3 Technical Escalations by re-creating scenarios in a lab environment, prioritizing open issues and offering innovative ideas to improve product quality.
• Documenting discovered endpoint security issues and bugs through knowledgebase documents, product training, and white paper authoring.
• Collaborating internally to identify and fix high priority issues and partner with Development and Quality Engineering Teams when required.

San Jose, California, US

Symantec has a strong focus on increasing the awareness around diversity, equity, and inclusion amongst the workforce. The Symantec Black Employee Resource Group (SyBER) is focused directly on the African American demographic. SyBER's vision & mission statement is to create, develop and maintain a dynamic environment whereby black employees can cultivate.

Santa Clara, California, US

• Manage client base of Enterprise clients which generate $5 million+ in annual reoccurring revenue
• Respond to escalated client inquiries & support requests using Salesforce CRM Tools
• Maintain detailed documentation on client interactions
• Participate in onsite and virtual Executive Summary Meetings with assigned contacts
• Conduct internal and client trainings globally
• Manage client projects related to mergers/acquisitions and other high-profile tasks

Beverly Hills, CA, US

As Supervisor, I lead a team of agents focused on responding to customer inquiries and requests, within specific SLA guidelines. Monthly, quarterly, and annual production is monitored. In addition, close interaction with the training team, as well as other departments, are required to ensure all agents are abreast of the latest policies and procedures..

Harris, NY, US

In this position, I processed the insurance billing for the company’s residential treatment facilities. In addition, I am responsible routine claim inquiries and patient account delinquencies. I have constant communication with the families of our patients as well as the insurance companies. Furthermore, I oversea the creation of the company’s first CRM.