• New business processes introduction and adaptation;• Event management;• Moderated and monitored SMS and email campaigns for company clients, resulting in a 27% increase in the client base;• Provided brainstorming, document and requirements analysis, and process modelling;• Expansion of the team from 2 to 6 people +2 remote opportunities;• People management: coaching & mentoring, 1x1 meetings facilitating, team building activities, facilitated daily stand-up meetings.

• Leading and growing the team (motivation, goals setting, performance evaluation, team building);• Carrying team health, conflict resolving, employees retention;• Managing communication with a client;• Managed HR activities, including recruitment, interviews, and team management more than 17 members;• Conducted over 30 trainings and presentations in a professional environment.