Lisa Mayne Email & Phone Number

Mount Carroll, Illinois, United States

Responsible for maintaining school district financial records, and completing monthly reconciliation as well as quarterly, and annual reports at local and state levels. Communicate with department heads regularly regarding budget usage and management. Well versed in site-based expenditure processing. Assist in the approval of budgetary requisitions and developing annual district budget. Monitor and manage approved grant expenditure purchases, track and maintain proper records to document grant reimbursement requests on quarterly basis. Daily responsibilities include processing all district level accounts payable invoices, creating receivable invoices, and post all cash receipts.

Guiding clients through the process of positive change to incorporate healthy habits into activities of daily living and helping others find options to better their health and quality of life.

Suddenly widowed by suicide, I have found comfort in hearing the stories of others. As a result I now share my own journey through grief and seek to raise awareness for suicide prevention, especially for our service men and women.

Sterling, Il

Provide superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards. Execute patient consults to ensure patients understand Doctor prescribed treatment plans; conduct patient chart audits, perform handoffs, conduct consults according to company policies, enter and update patient treatment plans at the direction of the treating Doctor, uncover and remove patients' barriers for completing treatment, educate patients regarding insurance benefits and affordable payment options including third-party patient financing, and follow-up with patients during subsequent visits to review completed treatment and schedule appointments for open treatment. Additional general duties include: Greet and check in patients in a friendly manner. Schedule and confirm patient appointments. Prepare new patient charts neatly and accurately. Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary. Collect co-payments and verify insurance coverage. Collect and post payments and record receipts. Balance nightly deposits and complete credit card processing.

Telecommute

Assigned to various standarized testing project which required the upmost confidentiality and ability to learn and internalize grading rubrics. Reviewed and assigned appropriate scores to various tests for grades K-8.

Served as initial contact visitors as well as for sales and technical service calls on multi-line phone system, routing customer inquires in an appropriate and timely manner. Performed online research for new leads, completed various data entry projects, and handled office mailings and mail distribution.

Managed multiple existing and new workers compensation claims, determined compensibility and set loss estimates by reviewing appropiate medical recors and conducting interviews with claimants and appropriate employer contacts. Followed claimant progress through treatment, ensuring wage compensation checks were delivered on schedule and finalizing claims as appropriate with settlement authority.

Wellpoint/Anthem

Started as an Enrollment Associate in May 2001 and earned promotion to Enrollment Team Lead in March of 2002 by striving to provide the highest level of accuracy. Organized and lead training sessions for Enrollment Associates on HIPAA, COBRA, Medicare, and other related areas, as well as initiated training/procedure manual documentation updates. Promoted to Enrollment Supervisor in March 2003 and quickly moved to implement quality assurance programs, productivity tracking, and regularly scheduled feedback sessions with associates. Achieved overall increase in department quality and productivity within 6 months. Promoted to Claims Services manager in 2005 and assisted with guiding associates through merger processes, implementation of a new claims processing system, and expansion of work-from-home program for Claims Associates.