Maintain and streamline operational and financial processes to enable company growth. Identify and implement technology enhancements to improve efficiency, accuracy, and productivity. Review, analyze, and provide insights into financial metrics. Manage inventory and customer databases to ensure data integrity and accessibility.

Collaborate with C-Suite and stakeholders to conceptualize, plan, and execute projects. Assess technical project feasibility, develop detailed project plans, and manage budgets, ensuring cost efficiency. Conduct risk management to meet timelines and communicate status updates, including addressing delays. Evaluate project performance post-completion, identifying areas for improvement.Key Accomplishments:• Own ERP automation portfolio, reducing processing times by 90% (10 minutes to 54 seconds) through custom UI development for data validation.• Spearhead data analytics and reporting for D365 cloud migration, overseeing strategic planning, architect high level SQL database design and conduct UAT and system performance reviews.• Efficiently manage 3rd-party vendor sourcing and contracts, ensuring on-time, on-budget delivery for company initiatives.

Responsible for driving pivotal technology, infrastructure, and product development efforts for this technology-based company that partners with Global 500 companies to manage their small-to-mid sized customer accounts. Use Agile/Scrum methodology to champion various digital projects while successfully implementing a Follow-the-Sun model of cross-functional groups around the world to meet strict program deadlines. Spearheading creation of an innovative technology tool within Microsoft Dynamics 365 CRM to assist with forecasting and supply chain management built on SQL and C. Built Power BI dashboards to review KPIs of programs. Additionally, serve on the Client Advisory Board, discussing potential product enhancements and roadmap changes.Key Accomplishments:• Led the redesign, rebuild, and relaunch of one of the company’s key client-facing platforms, ConnTact, that directly contributed to an increase in company revenue• Championed various digital transformation projects, including the deployment of new Enterprise Resource Planning (ERP) automation solutions and Electronic Data Interchange (EDI) integrations in Dynamics AX 365 resulting in a 7% increase of sales team efficiency• Designed and spearheaded the creation of business analytics tool that unified data stores from 12 ERP systems used to generate high- and low-level operational reports. Tool played a major part in strategic business planning

Responsible for analyzing and forecasting business operational costs and presenting recommendations for improvements to executive management team. Forecasted sales with each department head to provide upcoming material purchase expectations to multiple clients while maintaining proper days of inventory at warehouse. Managed request for proposals (RFPs) and negotiated contracts with warehouse and freight providers.Key Accomplishments:• Identified and executed opportunity to save $1M annually for inbound freight expenditures and storage costs • Negotiated fright RFP to reduce company freight charges by 10%• Led initiative to forecast company Profit and Loss statements (P&L) and cash flow used in the company’s successful bid to secure a key revolving line of credit with JP Morgan Chase

Provided video production and content management/distribution support for this boutique technical services consultancy, assisting with the planning and execution of high-profile events for Microsoft, Samsung, and other top clients—including the Samsung Developer Conference and E3 Xbox Media Briefing.• Installed over 50 edit suites and live demos under demanding timelines and adverse conditions• Managed highly confidential video projects and product demonstration components for multimillion-dollar marketing events—helping generate excitement and industry engagement around new product releases• Coordinated inventory management and shipping/logistics of equipment to locations across the globe

Oversaw all corporate programs and operations for this youth sports organization dedicated to providing athletic leagues, camps, and programs to over 8,000 kids per year in the Puget Sound region. Responsible for creation of numerous Statement of Work (SOW) documents and implementing all sports programs best practices, KPI metrics, policies, and procedures to clarify goals and expectations for over 120 staff.Key Accomplishments:• Drove creative marketing strategies that increased customer acquisition by 53% in key target program verticals• Increased revenue by 10% (twice the target goal of 5%) via the design and execution of advanced growth strategies• Decreased operational costs 6% by negotiating advantageous purchasing orders and contract agreements

Responsible for leading data analysis and market research initiatives for this SaaS-based customer experience analytics startup through the utilization of Lean Six Sigma and Scrum methodologies using Atlassian products – Jira and Confluence – to manage dashboard and data visualization development. Additionally, hired, trained, and mentored team of 24 data analysts to review market data to highlight trends to customers. Key Accomplishments:• Played key role in generating growth that led to Groupon’s acquisition of the company’s IP in April 2015• Devised a streamlined new process that reduced account creation/onboarding time by 50%

Responsible for managing client problems and complaints by investigating issues and implementing solutions by coordinating communication with account managers and software engineering team.

• Taught math, science, and P.E. at middle schools, high schools, and at Echo Glen Juvenile Center• Created or followed lesson plans and wrote detailed reports of the students work for the day• At Echo Glen Juvenile Center met with student's staff to give summaries of the students behaviors

• Aid the teacher in prepping for lessons and help struggling students succeed in the classroom• Helped students with disabilities to learn the material in one-on-one sessions during classroom time

As a Mental Health Technician at this child and adolescent psychiatric treatment facility, my responsibilities included general supervision, interacting with the children by playing games or working the ropes course with them, giving them someone to talk to, and write observations on the patients.

My client was a 25-year-old man with diminished mental and emotional capabilities who was attempting to live in an independent setting. My role was to assist and train him in every day living situations such as personal grooming, cooking, participating in school, work skills, social skills, and transportation.