Levent Can Email and Phone Number

• Support the Branch Manager in overseeing and optimizing daily branch operations, ensuring efficient workflows, and compliance with operational procedures• Assist in supervising and providing guidance to a team of banking professionals, fostering a culture of accountability, excellence, and teamwork• Collaborate with the Branch Manager to continuously assess and improve operational processes, aiming for increased efficiency, accuracy, and customer satisfaction• Contribute to the development and implementation of operational policies and procedures, with a focus on regulatory compliance and banking standards• Work closely with the risk management team to identify and mitigate operational risks and vulnerabilities• Assist in monitoring and analyzing operational metrics and KPIs, identifying areas for improvement, and helping make data-driven decisions• Participate in streamlining customer onboarding and transaction processes to enhance the overall customer experience• Collaborate with the Branch Manager to ensure that financial transactions align with regulatory requirements and internal policies• Stay informed about industry trends and best practices, helping to incorporate innovative strategies into daily operations• Foster positive relationships with other departments, such as compliance, IT, and marketing, to ensure seamless cross-functional collaboration• Support staff training and development initiatives to keep the team updated on the latest banking procedures and regulations• Assist in customer engagement and satisfaction initiatives, contributing to improved customer loyalty and referrals• Contribute to security measures and the protection of the branch against financial fraud and cyber threats• Act as a secondary point of contact for escalated customer issues, demonstrating effective problem-solving skills and exceptional customer service• Assist in creating and maintaining a positive, inclusive work environment, encouraging teamwork

• Executed branch management responsibilities, optimizing operational efficiency• Conducted business process analysis during the implementation of Ziraat Greece's New Core Banking Software Project• Prepared data for the seamless migration of customer and accounting information from the old core banking application (PROFITS) to the new core banking application (CSB)• Collaborated with the local outsourced IT team NATECH S.A. throughout the user acceptance phases of the project• Implemented strategies to increase branch revenue, resulting in a 20% increase in profitability during my two-year tenure• Facilitated the transition of the bank's banking software in Greece, with a project cost of 1 million EUR, by effectively communicating the bank's requirements to the local NATECH firm and ensuring the fulfillment of these requirements. Active involvement in screen testing, scope document preparation, and user acceptance testing over the course of approximately one year

• Coordinated and managed all sales activities across the bank's branches• Set and monitored periodic performance targets in alignment with the budget• Conducted sales analysis and assessed results for alignment with strategic objectives• Took charge of directing 120 branches in improving profitability among commercial and agricultural credit customers• Responsibilities included product presentation, data analysis, goal setting, and performance measurement• Worked on reducing the number of processes requiring unit approval, enabling the completion of transactions at the branch for customers meeting specific criteria. This effort led to a reduction from approximately 200 transactions per employee to 60 transactions

• Conducted control and audit activities within the bank's branches and head office units• Participated in FED and New York DFS audits for the closure of Ziraat Bank's New York Branch• Represented the bank in government audits• Led the R&D team during the technology-oriented transformation of the Internal Control Department• Provided data, conducted ad hoc analyses, and created periodic reports and dashboards using SQL, while also performing user acceptance tests during projects• Managed projects involving cross-functional teams and collaborated with IT teams throughout all project phases, including analysis, development, and user acceptance tests.• Managed the project for the remote branch control application, which resulted in an 80%reduction in the bank's control costs.• Oversaw the project for the instant control system application, enabling real-time transaction checks.• Conducted branch audits over a ten-year period for an organization with approximately 1800 branches and an active size of 3 trillion 800 billion TL by the end of 2023• Conducted audits of branch operations, including loans provided by branches, operational transactions, and accounting operations to ensure compliance with regulations• Performed process audits and ensured legal compliance within various general directorate units of the bank• Participated in audits conducted by U.S. authorities during the closure of Ziraat Bank's New York Branch in 2017, including the Federal Reserve and the New York Department of Financial Services• Worked in the United States for two months, focusing on financial reporting, risk management, compliance, and updating outdated regulations. This effort resulted in addressing deficiencies outlined in the bank's sanctions agreement with the regulatory authority