Head Of Delivery
CurrentResponsible for overseeing and managing all client projects and the company’s service portfolio; being in charge of project and individual profitability, budgets, delivery milestones, roadmaps, staffing, and cross-functional teams. Used a process-oriented and data-driven approach to ensure high-quality and on-time delivery. Defined and tracked multiple project KPIs and metrics (big fan of Excel sheets and dashboards). Responsible for leading the PMO. Designed and developed an internal tool that managed all company service lines and resources; project-related budgets, staffing, project progress, and profitability; transposing these to a high-level business dashboard with metrics on type distribution, project and individual profitability, and invoicing forecasts.Trying to foster an environment of continuous improvement, changing the general aspect of how software is being built, putting a lot of emphasis on pre-execution stages.This role was highly focused on account management. Building and maintaining relationships with clients, focusing on business alignment in terms of long-term strategy and service offerings. Had the pleasure of working closely with dozens of executive-level stakeholders leading multi-million dollar companies or driving some of the most innovative startups. Managed contracts and statements of work.Responsible for managing our partner network of companies and contractors.Member of the management board, with a key focus on strategic direction, client satisfaction, and revenue generation. Aligned delivery strategy with the company’s business objectives and long-term strategy.Numbers• 70+ team members managed• 20+ projects supervised in parallel• 10+ service lines• 15+ awards• 15+ million downloads, 3 million active users (example of product usage)