User support for colleagues in the offices and plants, ITIL based service management in ticketing system (Matrix42) Daily handling of Microsoft issues, SAP account creations and Active Directory management. Creating knowledge base articles and managing their contents.

Large scale of IT support (L1-L2) towards other departments at the company in two shifts, preparing and handing out devices (PC, router, laptop, etc.) Equipment procurment, PC support, monitoring and ticketing (Redmine). Linux pased system operation, on-duty shifts.

Internal support for stores, warehouses and offices in three shift (L1-L2)Creating tickets and handling them (Zendesk) Active communication between other teams (L3-L4) in English, supporting scheduled maintenances at stores, server monitoring.

Managing and processing inquiries, assessment of needs. Forwarding data to the sales team, overwatching the processes in the corporat system. Requesting price offers and sending them out to customers.

Providing complete service for customers and partners. Handling complains, documenting processes in ticketing tool (Redmine). Courier system monitoring, taking calls and emails from customers.

Taking phones and other devices from customers for repair, handing out parts for the technicians. Recording processes in the corporate system, making requests to the acquisition department. Cash and register handling, making inventories, receiving goods.