Night Shift Supervisor
CurrentReporting directly to the Night Manager & Front of House Manager.▪ Welcoming guests who arrive late and takes care of them until their departure.▪ Contributing to guest satisfaction by providing a high standard of service in line with norms andprocedures.▪ Responsible for the hotel once the daytime managers are off duty.▪ Helping the department meet its quantitative and qualitative targets.▪ Ensuring the safety of property and people.▪ • Providing a warm and personalized welcome to guests.▪ Anticipating guests needs and taking them into consideration.▪ Handling any guest complaints and/or remarks.▪ Conveys the hotel image.▪ Taking care of the arrival and departure processes for guests, ensuring they take as little time aspossible.▪ Informing guests about the formalities, any special conditions relating to their stay and the servicesavailable.▪ Handling phone calls and manages the reservation schedule.▪ Following up any customer requests (wake-up calls, taxi, breakfast room service etc)▪ Writing a report on activities and incidents that occur during the night.▪ Ensuring that the workplace remains clean and tidy.▪ Applying the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)▪ Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sortingwaste etc)"
