- Development of the company's strategy for the next three years- Building effective organizational structure and processes in the company to achieve strategic goals- Developed, implemented, and defined a KPI achievement management system based on MBO methodology- Designed and developed Power BI reports, data visualizations, and dashboards.- Provided training and support for Power BI users.- Monitored data quality and integrity, resolving issues with stakeholders.

- Managing collecting and defining requirements, translating into functional design, test planning, and user documentation processes;- Planning backlog of technical and functional requirements;- Defining a clear understanding of the MVP to plan schedule for creation technical specifications;- Modeling Data Base structure with Program architect;- Communicating with QA team about test plans and activities; - Determines the possibility of reusing ready-made software components;- Establishment of communication processes in team, compilation of instructions, standards and document templates;- Manage team of Business analysts (up to 5 people);- Provide orientation and training to end users for all new modules.+ same as business analyst

- Lead the entire software development flow from requirements to successful delivery to production;- Facilitate requirements gathering sessions with Customer to identify functional and user interface requirements (user stories) necessary to complete projects;- Developing and managing the project roadmap;- Defining responsibilities of team members;- Defining project tasks and resource requirements;- Project status tracking and implementation of tasks;- Define the scope of the project in collaboration with business owners and top management;- Constantly monitoring and reporting the project progress to all stakeholders;- Managing risks and opportunities for team deliveries in time and with good quality;- Team management (up to 20 people);- Lead daily scrum meetings to facilitate collaboration with the developmental teams in an agile environment;- Carrying out a retrospective review of the completed projects to identify the problem points to prevent their recurrence.

- Performed several mock and real case studies;- Created and refined user stories;- Created work flows and business/system use cases using UML and Rational tools;- Facilitated workshops to review business requirement and work flow processes;- Documented detailed analysis of end-to-end business processes, functional design, workflow mapping and action items, issues and ensured information is accurate and complete;- Developed screen mock-ups using prototyping tools (i.e. Visio, Gliffy);- Gathered requirements, documented and delivered business and functional specification documents;- Established solid working relationships with open communication with customer and business via mailing and Skype interviews;- Assisted with testing requirements, created test plans and test cases;- Communicated and coordinated with QA team to ensure coverage of certain scenarios during testing phases;- Tracked and documented changes to functional and business specifications.

Responsibilities as MS Dynamics CRM Consultant:- Collecting and determination the functional requirements in terms of processes (operations processes);- Analysis requirements and creation of technical specifications;- Description and setting tasks for developers to implement functional requirements, which cannot be realized using standard methods of system settings;- Testing performed works;- Formation of scenarios recorded under trial operation processes of the customer;- Conducting a trial operation with the staff of the customer;- Forming user-training scenarios based on customer scenarios trial operation;- Writing instructions for using the system.Responsibilities as Technical Support Consultant:- Service Desk System incident management;- Interact with customers to help troubleshoot and resolve complex technical product problems or issues;- Diagnose and resolve complex customer questions or problems over the telephone/email in the areas of system configurations, product functionality, and bugs/enhancements;- Analyze and provide new designing business solutions and business process models.

- Development and implementation of key business processes.- Carrying out of internal interviews with the heads of departments, to collect information, to optimize existing processes.- Participation in the implementation of project management system ("КИСУП") which includes a document management system based on MS SharePoint Server- Developing a process definition standard and methodology of graphical and tabular presentation of the process.- Developing and conduct presentations developed processes for the company's board.

- The development, implementation and maintenance of control standards and regulations describe the documents of the Bank, in accordance with the hierarchical structure of the internal documentation accepted by the Bank.- Participation in the description of the products, policies, rules and other internal regulatory documents of the Bank.- Control of coherence and lack of conflict of banking processes and other banking instruments.- Control officers comply with rules and standards for describing documents of the Bank.- Administration of the knowledge base of internal regulations of the Bank on a shared network resource.- Provision of necessary methodical assistance that Bank staff consultations regarding the development, implementation and management of banking processes, product development, policies, rules and other internal regulatory documents of the Bank.- Participation in project meetings and working on implementation of an enterprise data warehouse system.- Participation in the negotiation process for the implementation of BPM systems, CRM Bank