Zendesk Administator
Current
Aug 2024 - Present
AeroLeads people directory · profile
Lev Gukov Email & Phone Number
Zendesk Administrator. Now also a certified Salesforce administrator!
at
FFB Bank
1 work email found
@checkr.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 71%
Current company
Role
Zendesk Administrator. Now also a certified Salesforce administrator!
Location
Los Angeles, California, United States
Who is Lev Gukov? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Lev Gukov is listed as Zendesk Administrator. Now also a certified Salesforce administrator! at FFB Bank, based in Los Angeles, California, United States. AeroLeads shows a work email signal at checkr.com and a matched LinkedIn profile for Lev Gukov.
Lev Gukov previously worked as Zendesk Administator at Ffb Bank and Zendesk Architect/Administrator at Grey Space.
Company email context
Email format at FFB Bank
This section adds company-level context without repeating Lev Gukov's masked contact details.
{first}.{last}@checkr.com
86% confidence
AeroLeads found 1 current-domain work email signal for Lev Gukov. Compare company email patterns before reaching out.
Profile bio
About Lev Gukov
I have extensive experience in managing, developing and contributing content to Customer Support web portals, such as the Riot Games Support Site. During my tenure at Riot I have held a myriad of roles, ranging from project management, front-end development, to web traffic analysis and technical writing. In these roles, I oversaw complex projects that involved cross-team collaboration, which required me to drive alignment among multiple regional stakeholders. I also have a proven track record of vastly improving efficiency, satisfaction and cost of Player Support through my improvements to self help as well as improvements to contact funnel and resolution processes.
Current workplace
Lev Gukov's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Lev Gukov work experience
A career timeline built from the work history available for this profile.
Zendesk Architect/Administrator
Current
Apr 2024 - Present
Senior Staff, Customer Support Systems Analyst
Jan 2022 - Apr 2024
Zendesk Administrator
Nov 2020 - Jan 2022
Zendesk Manager/Administrator
Nov 2019 - Nov 2020
Zendesk Administrator/Player Support Program Manager
I was responsible for Riot's web portal performance and its strategic alignment to the North American Player Support mission. My primary focus was support cost reduction, which meant I was working on improving player facing self-help content and features. As a result of my work Riot’s support site helped out as much as 40% of incoming players that would.
Jan 2017 - Jul 2019
Documentation Specialist
My core responsibility was to provide relevant and publicly available self help content to League of Legends players and monitor its effectiveness. A big part of my role was to regularly build alignment with central and other regional teams, as the support site was a global entity. During my tenure in this role I created a ticker for Riot’s support site.
Apr 2013 - Jan 2017
Team Leader
I was responsible for leading a team of multi-language support professionals and oversaw Riot's expansion into two new territories - Greece and Russia. During my tenure in this role I have set up an outsourcing Zendesk framework, processes, training and guidelines for Russian Player Support, which laid the foundation for the structure they use today.
Feb 2012 - Apr 2013
Tech Lead/Call Coach (English And Russian)
I was responsible for managing a call center team of Russian speakers to provide timely support service to Microsoft's Xbox Live customers.
Jan 2010 - Jan 2011
Localization Qa
I was a senior Russian localization specialist for the studio. I worked on AAA titles such as Tekken 6, God of War and Heavy Rain among many others.
Jan 2008 - Jan 2010
FAQ
Frequently asked questions about Lev Gukov
Quick answers generated from the profile data available on this page.
What company does Lev Gukov work for?
Lev Gukov works for FFB Bank.
What is Lev Gukov's role at FFB Bank?
Lev Gukov is listed as Zendesk Administrator. Now also a certified Salesforce administrator! at FFB Bank.
What is Lev Gukov's email address?
AeroLeads has found 1 work email signal at @checkr.com for Lev Gukov at FFB Bank.
Where is Lev Gukov based?
Lev Gukov is based in Los Angeles, California, United States while working with FFB Bank.
What companies has Lev Gukov worked for?
Lev Gukov has worked for Ffb Bank, Grey Space, Checkr, Inc., Guild Mortgage, and Universal Music Group.
How can I contact Lev Gukov?
You can use AeroLeads to view verified contact signals for Lev Gukov at FFB Bank, including work email, phone, and LinkedIn data when available.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial