Five years of knowledge and experience in customer service; ability to analyze data and provide recommendations to resolve critical issues; ability to code with basic knowledge in Python and Visual Basic; basic understanding of ethical hacking with experience with Kali Linux; compile data and present reports to higher management for decisions; ability to dispatch and manage service related work; excellent communication skills (verbal/written); ethical and reliable, ability to lead as well as being a valuable team member; time management skills; courteous and excellent demeanor; adaptability and determined; forward thinking and calculated risk management; ability to compile in multiple editing softwares; optimize Video production to capture audiences; Social Media Marketing.