Levi Bannigan Email & Phone Number

Round Rock, Texas, United States

Building scalable cloud/server hardware solutions for customers.

Copperas Cove, Texas, United States

Austin, Texas, United States

Pflugerville, Texas, United States

Local IT team lead and network engineer for Sub-Same Day Amazon fulfillment and delivery stations. Implement technical solutions and provide high quality support for computer hardware, operation systems, enterprise application software and network performance. Oversees operations and duties for three IT Associate II's. Participate in hiring efforts, conduct interviews and train co-workers.Evaluated requirements and needs to improve dispatch metrics at STX6. Implemented network and AV solution to consistently allow dispatch team to meet goal of >2% dwell time.

Austin, Texas Metropolitan Area

Answers phone repair calls on Video, HSD, phone and billing customer issues from small to medium business clients.

Austin, Texas Area

Answers help desk phone line and works inbound email IT tickets for HHSC agencies and users.Troubleshoots PC hardware and software issues, telephony for standard and mobile phones.

Georgetown, Texas

System analysis and repair, network troubleshooting, printer service, phone services, O365 and application support.

Round Rock, Texas

Works to support ProSupport Warranty customers with hardware/software fault isolation and repair.Manages repairs with end-to-end case management, coordinating dispatches through Dell service technicians and delivering excellent customer service with a 100% CSAT rating for Q3 FY18. Software support includes assisting customers with system updates and windows OS troubleshooting/virus and malware removal, optimization, OS deployment and Bitlocker encryption. Scored in top 15% of agents for Q3FY18.

Austin, Texas

Resolved issues regarding Internet connectivity, Cable TV, VOIP Telephony, TWC applications and billing.

Fort Hood, Texas

Responsible for the training, discipline, health and welfare for up to nine soldiers.Managed over $1,000,000 in assigned vehicles and equipment.Served in Operation Iraqi Freedom and Operation New Dawn. 2nd Brigade Combat Team, 1st Cavalry Division Soldier of the Year, Runner-up, 2009.2nd Brigade Combat Team, 1st Cavalry Division Soldier of the Quarter, Q3 2009.2nd Brigade Special Troops Battalion Soldier of the Month, March 2009.Awarded Army Achievement Medal, Army Commendation Medal, Army Good Conduct Medal and Combat Action Badge.

Bachelors Of Science, Business Administration, Management

High School

Activities and Societies: Army JROTC, football, track and field.