Levi Dempsey Email and Phone Number

Owner of data and data analytics, reporting, tooling and automation for IUE team in MS Data Centers. Assembled and created the data, reports, and tooling foundation that has enabled the IUE team to grow from 2 to 10 and create a cost savings for the company of over $4b in 5 years, and still going. Stitched together data environment to create a unified source of truth for IUE data that drives the work of tens of teams working in concert to improve the functioning and electrical efficiency of our data center fleet. Created tooling and reports for partner teams to drastically simplify and organize day to day work and communication; then personally driving the assembly and training and mentorship of new teams to sustain and expand efficiency of the software environment.Represented as an SME all aspects of the logic, approach, strategy and responsibility of driving the Microsoft data center fleet to new heights of efficiency through building relationships and trust across several organizations and hundreds of people.

Manageability and ReportingOwned all manageability requirements for the IIM team. Owned and maintained all sharepoint sites, service accounts, access permission sets, and security groups. Functioned as external single point of contact, and interal SME for tools, automation, and infrastructure within the team.o Represented the IIM team in interactions with ServiceNow company and MS ServiceNow ITSM team; providing requirements and driving projects to increase operational and service efficiency, and to provide a better quality of service for our customers.o Consolidated numerous instances of sharepoint site fragmentation into a single, unified team-wide location with simple and automatic permission updates and new features. Estabilished ownership of all old team sites and drove gradual removal of access and content to ensure only relevant and accurate data is available.o Created end-to-end knowledge management process; including checks and approvals from all impacted parties, refresh schedules, and consistent formatting. Processed and published over 2000 knowledge articles and established an expiration\review policy spread out over a 6 month cycle.o Gathered information on over 200 security groups, distribution lists, and service accounts historically used by the team and drove reducing them to less than 50, while also implementing password policies, to improve operational clarity, access, and streamline communications. Created reports and queries for the Escalation Management and Application Service Desk teams. Maintained reporting databases and built PowerBI reports using SQL, Kusto, Active Directory, and Sharepoint queries.

Creating software solutions to simplify and expedite corporate state tax filings. Specializing in analysis of substantial inter-company transactions (SITs) for New York State combined returns using custom, patent-pending, financial aggregation and matrix reporting software.

Coach and personal trainer in the Crossfit method of general purpose, high intensity, functional fitness.

Responsibilities included: working with the data center tooling team to develop and analyze necessary reports and track metrics. Tracking action items and help develop tools to drive efficiencies across the program. Function as front line support for our client base, while being empathetic to customer needs and understanding their sense of urgency. Functioning as part of the Data Center Program environment, and successfully in a team environment with a constant focus on customer satisfaction and bringing innovative business solutions. • Developed tools to automate streamline, and provide new efficiencies to the DCS program • Developed automated reporting in support of business needs

Responsible for owning the day-to-day operation and health of a large datacenter, ensuring that all employees have tools, procedures, and training in place to maintain high availability of all servers and applications that have network dependencies. Duties Include:• Managing team of technicians to provide top level Lab support for Microsoft Corporation• Working with direct reports on skill development and certification training• Monitoring ticketing system and responding to high priority tickets providing diagnosis and troubleshooting of servers and devices within supported space• Performed various software and hardware upgrades, as well as installations for new deployments, including racking and cabling of server hardware• Hardware, software, and network troubleshooting and provide break/fix resolution or escalation. Performed routine and or emergency maintenance as scheduled or as required, updating all applicable documentation, databases, and service request tickets with required information as necessary• Identifying bottlenecks, single-points-of-failure and trouble spots in conjunction with providing plans and solutions to solve the issues.

Hired originally into a temporary position which quickly progressed into a supervisory role, then into lab technician, ultimately into complete end-to-end management of a Microsoft software test lab. Manage all aspects of day-to-day operations as Lab Manager of a Microsoft software test lab containing more than 2,000 physical and virtual machines. o Capacity and budget planning and procuringo Hardware and software deployment and configurationo Stability, performance, and viability monitoringo Complete life-cycle support Learned scripting (Shell, Perl, Powershell, cscript, VBS) and programming (C#, ASP, SQL) in order to produce tools and scripts in order to increase lab efficiency, decrease complexity, and improve visibility of proceses. o Thoroughly re-wrote lab machine imaging platform to take advantage of Hyper-V virtualization technology, thereby reducing time, hardware costs, space footprint, hvac, and energy costs by over 60%, while increasing efficiency and productivity by over 70%o Wrote software test run monitoring tool, allowing at-a-glance monitoring, diagnositcs, and issue resolution of hundreds of runs, and thousands of machines simultaneouslyo Created automation scripts for complicated variable installs, status monitoring, automated failure resolution, and communication\logging along with website for reporting Worked as sole lab liason to global teams of testers, coordinating solutions across time zones, and working through language barriers and differing levels of technical expertise. Able to adapt to rapidly changing requirements and specificiations. Collaborated on projects with other lab techs and testers, producing tools used department wide Created and maintained team sharepoint and wiki for documentation of best practices, lab procedures, and guides and infrastructure specific information. Researched new technologies, software, and prodecures, resulting in wildly successful lab reorganization.

Part of a team dedicated to compliance testing for new xbox games awaiting certification. Responsible for testing all Xbox 1 games for compliance to Microsoft legal, system, and hardware requirements, before public release. Ran Storage and Audio\Video tests on all games submitted for release through Microsoft, to find game flaws and missed bugs. Found, documentated, and verified bugs for report back to the game’s publishers. Communicated constantly with other memebers of the test team, and with team leaders, about existing and possible bugs, tests, and all other facets of the testing process.

Hired into the “Live Events” content creation team at Monolith, primarily responsible for the on-going creation of player, and character driven events in the online world of the Matrix. Worked with a team to flesh out a barebones story outline into weekly full fledged Live Events involving hundreds of players, custom art assets, scripts, and coordination of people both in studio and across the world. Wrote copious background materials and stories which were accepted into the official Matrix cannon. Interacted with players daily on a personal level, both overtly as established characters (Morphius, Trinity, etc), and covertly as a normal player, in order to find players, and events to enrich the game for the players. Researched the psychology of new and existing characters in order to give them personalities, character quirks, histories, and behaviors that would make them more engrossing to players. Using player feedback, created new feature concepts, and ideas for altering existing features.