Experienced Customer Success Manager and Solutions Architect with over a decade of expertise in the technology industry. Proven track record in driving customer satisfaction, reducing churn, and increasing revenue through innovative solutions and strategic process improvements. Skilled in AI integration, IPaaS solutions, Tableau reporting, and workflow optimization.At Bison Technology Group, I led the customer success and implementation teams, developed automated reporting systems, and utilized AI to deliver actionable insights. My efforts in understanding customer workflows and addressing their challenges significantly improved user experience and operational efficiency.During my tenure at Whiteboard Technology, I implemented a customer fit scorecard that significantly improved our sales process and customer retention. I also revamped the onboarding process, reducing the Time To Value (TTV) metric and minimizing first 90-day cancellation rates to nearly zero. Additionally, I increased our integrations from 1 to over 50 by collaborating with partner companies and utilizing IPaaS solutions, making our product more indispensable to customers.At TeamLogic IT, I consulted small business leaders on technology budgets, managed over 20 successful migrations to Microsoft Office 365, and developed processes that kept customer solutions under budget and manageable.With a passion for leveraging technology to solve complex business problems, I have consistently delivered solutions that enhance customer experience, streamline operations, and drive business growth.