• Lead designer for a range of products used by utilities to improve grid efficiency and reliability• Provided leadership and expertise in the development of a company-wide design system• Designed the end-to-end customer experiences for EV charging programs• Designed reporting tools with rich data visualizations• Conducted a range of user research efforts and presented findings and recommendations to team

• Worked with a small startup team in the healthcare space to create the MVP for a specialty-care patient intake platform

• Created iOS, Android, and responsive web designs• Worked extensively on the Nutrien design system• Facilitated remote usability test sessions and synthesized results• Collaborated daily with product managers, developers, and UX researchers

• Consulted with clients to improve product usability through UX design principles• Created illustrations, UI, style guides, and icon design for web and mobile applications• Collaborated with developers to translate design assets into usable code

• Designed an EV fleet management and data analytics app• Designed the Sawatch Labs company website• Created illustrations, icons, and logos for Sawatch applications and products• Conducted user research and provided recommendations and solutions

• Applied UX design principles to a VR platform for teaching cybersecurity• Designed a game-based learning curriculum for the TCP/IP and OSI cybersecurity layers • Created wireframes, storyboards, characters, and level designs for an educational VR game• Provided usability recommendations based on user research and interviews• Performed research on VR education and VR safety

User Experience Design Immersive is a 400+ hour, full-time career accelerator crafted by top practitioners in the field. The immersive format and rigorous curriculum provide the skills, tools, and experience needed to thrive in a UX position. During the course, I utilized the human-centered design process—empathize, define, ideate, prototype, test—to solve complex problems. Projects include:Patreon: Mobile App Redesign • Led user research, interviews, and development of personas • Designed user flows, app maps, and journey maps • Created high-fidelity wireframes for an artist discovery page to improve usability • Iterated on designs through rapid prototyping and user testingGoldmine Vintage: Responsive Web • Performed interviews and user research to develop personas and inform design • Utilized card sorting to improve information architecture • Designed a mobile version of the e-commerce site using responsive web best practices • Created high-fidelity wireframes and mockups

• Provided excellent customer service through ‘enlightened hospitality’ and anticipating needs• Excelled at empathy-driven connection and relationship building with guests• Thrived in a fast-paced multitasking environment• Continuously worked to improve knowledge of wine, cider, and spirits

• Provided exceptional customer service in a fine dining context• Crafted cocktails for daily special• Served over 100 guests a day• Trained new employees

• Oversaw the roasting, packaging, and production of all coffee• Cupping, tasting, and analysis of roasted coffee

• Provided guidance, direction and motivation for a staff of over 20 employees,• Set performance standards, monitored performance, and provided feedback and coaching• Recruited, interview, and hired all front of house staff• Handled all guest complaints and resolved grievances and conflicts

• Wrote blog posts and music reviews for an online music publication

• Managed high-volume housewares accounts• Oversaw all buying, tracking, and conflict resolution • Used Microsoft Excel and forecasting tools to inform buying decisions