Levi Powis Email & Phone Number

Sarasota, Florida, United States

Sarasota, FL

• Coordinated an issue management system to ensure a smooth go-live of a City-wide VoIP system after a six month implementation project with 100% completion of all incidents.
• Managed the imaging and software deployment of 600+ end user devices using Ivanti Unified Endpoint Management.
• Administered and supported a hybrid Office 365 infrastructure, a City-wide VoIP system, and all mobile devices using Microsoft Intune.

Ann Arbor, MI

• Designed and developed an audio visual experience for building tours that helped increase department awareness and enrollment.
• Oversaw various faculty project budgets for purchasing all end user and laboratory technology within the Civil Engineering department.
• Designed, implemented, and managed an MDT imaging server that streamlined new device setup decreasing setup time by 60%.

North Venice, FL

• Developed root-cause solutions to frequent issues plaguing the Help Desk resulting in less labor hours needed to solve these recurring issues.
• Created scripts with Microsoft PowerShell to automate common system administration tasks that decreased time to complete by 200%. Scripts were then built into a library and shared with the whole department.
• Designed and implemented a Remote Desktop Services farm for a remote call center that increased the company’s customer service department by 25% for the busy holiday season.

North Venice, FL

• Trained new Help Desk technicians on how to properly troubleshoot, problem solve, and complete at least 8-12 support tickets per day, resulting in a 20% annual increase in total incident resolutions.
• Created a workflow management system for the Help Desk incident queue using Kanban principles and Trello to move tickets from opened to 100% resolved in 48 hours or less.
• Identified gaps in the existing knowledge base and utilized Evernote to create a documentation system to reduce average issue resolution time by 30%, improving overall help desk efficiency.

North Venice, FL

• Provided first-level technical support to 500+ end-users and 20 retail stores, resolving hardware and software issues with an average ticket closure of less than 3 hours.
• Utilized Group Policy and Microsoft PowerShell scripts to ensure the smooth on-boarding of 5-10 new hires weekly and the secure completion of employee terminations.
• Coordinated with a third-party vendor to manage a fleet of 100+ printers to ensure near 100% uptime for a 24-hour manufacturing facility.

Bachelor'S Degree, Technology Leadership

Certificate In Full-Stack Web Development

Associate'S Degree, Computer Networking And Security Management