Drove the success of local Bank of America financial center through the ownership and management of an expansive client network. Regularly connected to consumer and small business customers to track financial goals, resolve complicated issues, and deliver first class customer service.Worked closely with partners across multiple lines of business within the company to deliver on customer needs and company agendas. Leveraged reporting to track center progress, meet deadlines, and accomplish customer and company goals.Succeeded in a fast paced environment by adapting and learning new technologies, business strategies, and approaches.Selected by management to serve as Pittsburgh community ambassador through Bank On, an organization that strives to connect banking and financial resources to communities with less access.

One of two bankers in the Pittsburgh market selected to lead on the forefront of a nationwide bank initiative, seeking to fully realize the capabilities of bank Advanced Centers through consistent reporting, research, and communication.Worked in conjunction with just one other teammate to manage the operations, client management, and performance of Bank of America’s Market Square Advanced Center.Leveraged an expansive client base and management skills to serve as a reliable contact point at the company for customers in the Pittsburgh area.Aided in the training and development of associates in both Pittsburgh and Cleveland, OH markets.

Assisted with supervision and management of a month long camp aimed at empowering and equipping teenagers with a variety of mental and physical disabilities to work towards independence.Assisted with the implementation of rehabilitation programs for over 600 individuals with a variety of physical and mental disabilities.Tracked progress of clients care while regularly maintaining communication with therapist, counselors, and other partners.Filled various administrative roles such as scheduling, email, and phone correspondence with clients.