Providing technical and escalated assistance to internal associates and commercial banking clients for Treasury Management products and services. Work with internal and external partners regarding changes to products and provide support for when my supervisor is out of office. I assist with some projects for new/updated products, including meetings, testing, and putting together new guides for clients and internal use.

Initiated collections on all delinquent consumer loans ensuring legal practices arefollowed. Researched accounts to gather information determining reason for delinquency,establish reasonable payment arrangements, and counsel members through financialdifficulties. Observed federal regulations including, but not limited to, the Bank Secrecy Act,FDCPA, FCRA, and SCRA.Cross trained to assist with collection efforts of Small Business Loans, reviewpotential fraud accounts and work/escalate as needed, assisted with escalted calls andissues in addition to training new hires. Worked effectively with minimal supervision onsite as well as from home.

Provided support to members and financial advisors. Submitted paperwork for newaccounts with a large broker/dealer, managed and transferred investment funds frommembers, directly connected with fund companies, and assisted in purchases of differinginvestments upon members request.

Primary source of contact for statewide nonprofit organization representing individuals impacted by crime and the community and system based advocates who support them. • Manage communication in fast paced and tense environment between multiple government agencies, organizational membership, public policy consultants, and statewide coalitions.• Maintain strict confidentiality and privacy standards at all times.• Respond to questions, concerns, and information requests from victims, elected officials, and the media. • Manage statewide calendar and scheduling, develop and maintain filing system and document retention policy, process invoices, and reconcile accounts.• Event planning and execution for statewide public awareness events, community outreach, member trainings, board of director’s meetings, and fundraising events.

Manage catering program, responsible for all aspects of kitchen production and supervising. Manage 2-3 employees at a time, oversee inventory, reconcile tills, quality and waste control, cost of goods, budgeting, and recordkeeping.

Use of multiple computer programs for scheduling, tracking appointments, electronic communications, and stakeholder information. Filing of all documents, manage communications, conduct research, attend hearings, monitor proposed legislation, schedule meetings, organize events, and provide staff support for board of directors.