Wells Fargo Client Relations Lead -- Escrow
Atlanta, Georgia, Us
As part of an employee engagement and retention effort, developed, launched, and administered a voluntary leadership and soft skills development program designed to enhance staff performance, and improve client service. Classes were attended by over 65% of department staff. Hailed as a significant success by upper management.● Rated as "Role Model" employee due to excellence in leadership, performance, and professionalism. ● Presented new hire orientations and training. ● Proactively partnered with multiple departments to provide suggestions for improvement in areas such as recruitment, corrective action, performance management, client satisfaction, and policy interpretation.